JCPenney

4.2
676 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Moline, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
4651 27th St, Moline, IL
61265, United States

Hours

Reviews

4.2
676 reviews
5 stars
367
4 stars
183
3 stars
68
2 stars
30
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for helpfulness, while others were reported as rude or unprofessional.

Product Availability

Customers expressed frustration over limited stock and incorrect item availability, leading to dissatisfaction.

Store Environment

The store was noted for being clean and well-stocked, but some customers found it gloomy and lacking in seating.

Pricing and Sales

Many customers appreciated the good deals and sales, although some felt prices were still high for certain items.
  • WW
    w weston
    4 days ago
    5.0
    Sales person in the big and tall section knows his stuff, he is helpful and excellent in upsetting without missing a beat or unpleasant experience. Don't know his name but tall, military hair cut and very friendly.
  • MS
    Marvin “Mad Marv” Spindel
    Jan 4, 2026
    5.0
    Buying bedding
  • CP
    Constance Parkinson
    Nov 28, 2025
    5.0
    Thursday Nov 26 evening. I needed a slow cooker to transport Thanksgiving mashed potatoes to the TG dinner I would attend the next day. JC Penney's in SouthPark Mall Moline had a nice selection in their 2nd floor housewares department. However, no one was there to help me. I needed information on my options, and if I selected one, I would need someone to ring it up for me and to help carry the box down the escalator to the front door so I could pick it up with my car. That was a lot to ask on the eve of a holiday. And, I was tired and "at the end of my rope". I went empty handed with questions down to a first floor check out counter. Three clerks were busy with customers. However, when it was my turn, one of the clerks offered to go back upstairs with me, she answered all my questions and carried my choice down the escalator to the cash register. The second clerk rang up my sale and the third, a young man named Broden, who I believe as a new hire for the holidays, instructed me to go get my car and pull up to the door right outside the checkout station. The minute I pulled up, Broden carried the box out and place it in my car. Where else would I have received that kind of service from a mall store on a holiday eve? I have always been impressed with the good service at Penneys. This is an example of employees going beyond the call of duty . Thank you, team! Thank you, Broden.
  • DB
    David Bocardo
    Nov 20, 2025
    5.0
    Buen servicio
  • HL
    Hữu Tuấn Lương
    Nov 18, 2025
    1.0
    I bought the shirts at penney for $237.80 and paid with my credit card. But when I got home the bill was 2 for the same amount. I questioned it and called back to resolve it and a few days later I was refunded one bill. And I thought that was it but a few days later my card was charged again for the same amount. I wasted a lot of time going back there to ask and was told it would be resolved tomorrow. And until now I still haven't been resolved. Very upset about it. Anyway they should have refunded me but it just wasted a lot of my time. I probably won't be back.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Moline, IL offer?

JCPenney offers a variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in Moline?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.