Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mokena, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
687 reviews
5 stars
413
4 stars
166
3 stars
68
2 stars
15
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific associates who provided exceptional service.
Store Cleanliness
The store is frequently described as clean, organized, and well-maintained, contributing to a pleasant shopping experience.
Product Selection
While some customers appreciated the variety and quality of products, others noted issues with availability and pricing, particularly in specific departments.
Checkout Experience
Several reviews mentioned long lines and slow checkout processes, indicating a need for more cashiers during busy times.
Sales and Pricing
Customers enjoyed the sales and discounts available, but some expressed concerns about perceived price increases and product markups.
- MGMary GonzalezJan 4, 20265.0Nice clean store well kept up and good selection.
- DMDeb MaslowskiDec 28, 20255.0Although I was too late to take the JCPenney survey, I still wanted to give a shout out to the cashier that helped me at a recent visit to the Mokena JCPenney. Betty went above and beyond to help me fix problems with my account. She was pleasant and professional and made sure I received all the discounts and services. Betty helped to make my shopping experience a pleasant one during the hectic holiday season!
- PKPatricia KurzDec 23, 20255.0You know what you're going to get when you come in to Penny's. The products are good there are many levels of pricing usually, but lately everything seems to cost about the same. Maybe cuz it's Christmas I don't know but the prices were fairly predictable. Higher with the Worthington brand but the rest of them were all about the same. Penny's is always cleaned up stuff is put up where it belongs The lines are not horrendous I'm thinking instead of Kohl's, there are more people working on the floor than at Kohl's and I would rather go to Penny's any day even if the price is might be higher than a few other places such as Kohl's.
- SWSherrie WirthOct 26, 20255.0Well organized and clean. Great selection of items.
- TWTheresa WierzgacOct 11, 20255.0I can always find a kind, associate to help when I need one. The selection is excellent. All merchandise is organized and neatly displayed. I love being able to shop in a department store near my home.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Mokena, IL?
You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Mokena, IL.
What are the operating hours for JCPenney in Mokena?
JCPenney in Mokena is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options at the Mokena location.
What payment methods are accepted at JCPenney in Mokena?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment methods.
Is the JCPenney store in Mokena wheelchair accessible?
Yes, the store has wheelchair accessible entrances to accommodate customers with mobility needs.
Are there restrooms available to the public at JCPenney in Mokena?
Yes, public restrooms are available at the Mokena JCPenney store.
Can I find beauty and spa services near JCPenney in Mokena?
Yes, nearby you can find Sephora inside JCPenney, Lee Nails Mokena, Princess Lash & Brows, and Ultimate Family Hair Care for various beauty and spa services.
Where can I get food and desserts near the JCPenney in Mokena?
Nearby dining options include Andy's Frozen Custard for desserts, Panda Express for Chinese fast food, Crumbl Cookies, Nothing Bundt Cakes bakery, and McAlister's Deli for sandwiches and salads.
Are there convenient places for banking or cash services near JCPenney?
Yes, you can find Western Union for money transfer services, Chase Bank, Chase ATM, and LibertyX Bitcoin ATM near JCPenney in Mokena.
Is there pet care or mobile phone repair available near the JCPenney store?
Yes, PetSmart offers pet supplies and services nearby, and Asurion Tech Repair & Solutions along with uBreakiFix provide mobile phone and electronics repair services close to JCPenney.