Brand Certified
JCPenney
4.2(802 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
4451 Promenade Way, Matteson, IL
60443, United States
Certified by JCPenney • Feb 22, 2026
(708) 441-6141
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/il/matteson/clothing-stores-matteson-il-2952.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Matteson, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.2
802 reviews
5 stars
421
4 stars
210
3 stars
96
2 stars
35
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are generally reported as friendly and helpful, though some customers experienced long wait times for assistance.
Photography Experience
Mixed reviews on the photography service, with some customers expressing dissatisfaction due to rushed sessions and lack of attention to detail.
Store Cleanliness
The store is frequently noted as clean and well-organized, contributing positively to the shopping experience.
Sales and Promotions
Customers appreciate the variety of sales and discounts available, although some express frustration with coupon restrictions.
Inventory Issues
Several reviews mention limited inventory in specific departments, particularly men's clothing and fitting rooms being closed.
- NFNancy FriedericksJan 16, 20264.0Alot of clearance items but took some time to get someone for jewelry counter
- EEedougy92Nov 26, 20251.0Went to JCPenny with the hope that portraits were going to be taken. I’ve been coming here since my babies were months old; now they’re four. The photographer Jorome who lied and said his name was Michael was TERRIBLE. Wasn’t dressed as if he even wanted to be at work. Lacked enthusiasm. Had no personality when it came to filming toddlers. As we entered the studio he asked “so what you wanna do” I told him I’ve been coming here for 4 years and have never been asked that. Usually the photographer assists with the vision for the customer and brings it to light. So once I stated that then he decided to “assist” with taking the pictures. I honestly don’t even want to think he was a photographer …. like did you lie on the resume? I didn’t like any of the pictures taken and I am very dissatisfied with the outcome.
- MFMary FelishNov 24, 20255.0Sarah C’s AMAZING!! She’s in Home Department at Matteson Illinois J C Penney … helped us with a new mattress! Thanks SO much!! (She helped us even though it was lunchtime!)
- JWJammie WilliamsNov 20, 20255.0Great sales
- LTLinda ThomasNov 15, 20252.02 clerks enjoyed what was on their phone instead of waiting on me. It wasn't busy so they could have waited. They did not give me good attention.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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