Citi Trends, located at 6315 N. 2nd St., Loves Park, IL is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Mixed reviews on customer service; some staff are friendly and helpful, while others, particularly management, are reported as rude and unprofessional.
Store Organization
The store is frequently described as messy and disorganized, with many customers expressing frustration over the lack of cleanliness and organization.
Product Selection
Customers noted a limited selection of sizes and styles, particularly in smaller sizes and for men's clothing, leading to disappointment.
Pricing
Many customers appreciate the low prices and good deals available, often highlighting the affordability of the clothing.
Shopping Experience
While some customers enjoy their shopping experience and find unique items, others report long wait times at checkout and a chaotic atmosphere.
CG
Candace Garza
Nov 22, 2025
1.0
Made it to store prior to closing and still had time i got in and she stated we close but how when its not 9 so she avoid service to customers to satisfy her closing process when in actually i should have been serviced or notified closing soon but if you open until 9 doors dont lock until 9 so you avoid customers to close early before time so yall lie about closing time
KW
Keanna White
Oct 27, 2025
1.0
The manager was very rude, in the middle of shopping she said I cannot have my purse on me that it had to go behind the counter. I put it behind the counter but felt uncomfortable because I had a good amount of cash in there, plus all of my other credentials. I started seeing other customers with their purses and questioned why they have their purses but I don’t have mine, she said it was policy and that she had to follow it. I said well I’m just uncomfortable having my purse back behind the counter with workers and cash in my purse her response was “well you shouldn’t have cash in your purse” excuse me??!! I’m shopping why wouldn’t I have money on me? After that I dropped my full basket and left, in the middle of that conversation she was very rude to another customer because he spoke to her while she was speaking to us. Said she was going to kick him out. I have shopped here many of times and have NEVER been treated this way. I felt targeted and that manager needs training in how to treat customers!! Very unsatisfactory
JP
joe parson
Aug 16, 2025
5.0
First time in shae was the associates name she was wonderful she let us know where everything was and truly make the experience great we will return…
EM
Everlena Mergener
May 8, 2021
5.0
Workers there were on there jobs. They were cleaning and disinfecting. Everyone had their mask on. Keep up the good work, I'll be back again.
What is Citi Trends and what products do they offer?
Citi Trends is a specialty value retailer offering apparel, accessories, and home trends at affordable prices, primarily serving African American and Latinx families.
Where is Citi Trends located in Loves Park, IL?
Citi Trends is located at 6315 N. 2nd St., in the Meadow Mart Center, Loves Park, IL 61111.
What are the store hours for Citi Trends in Loves Park?
Monday through Saturday, Citi Trends is open from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM. The store is closed on Christmas Day.
What payment methods are accepted at Citi Trends?
Citi Trends accepts American Express, Check, Discover, Mastercard, and Visa as payment options.
How can I contact Citi Trends in Loves Park?
You can call Citi Trends at +1 779-201-4889 or email them at info@cititrends.com for inquiries.
Does Citi Trends have an online presence or social media?
Yes, you can find Citi Trends on Facebook (https://www.facebook.com/180552988651267), Instagram (@cititrends), and Twitter (@cititrends). Their website is https://cititrends.com.
What types of clothing can I buy at Citi Trends?
Citi Trends offers clothing and shoes for men, women, boys, girls, plus size, big & tall, and children. They also sell fashion accessories.
Are there any nearby educational institutions to Citi Trends?
Larry’s Barber College Rockford Campus is a nearby educational facility, which might be convenient for students or staff looking for affordable apparel and accessories at Citi Trends.
What nearby stores could I visit along with Citi Trends for a shopping trip?
You can also visit Dollar Tree, an adjacent discount store offering a variety of goods, and Hidden Treasures Mall & Antiques for thrift and gift shopping near Citi Trends.
Are there any local community services near Citi Trends?
The Northern Illinois Food Bank is nearby, providing community food services; visiting Citi Trends can be combined with supporting local charity efforts or nearby events.