Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lombard, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,529 reviews
5 stars
766
4 stars
411
3 stars
186
2 stars
56
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unhelpful.
Store Condition
The store's organization and cleanliness received varied comments, with some customers noting disorganization and a need for updates, while others found it clean and well-stocked.
Shopping Experience
Many customers enjoyed the in-store shopping experience, appreciating the variety of products and good deals, though some expressed frustration with long wait times and lack of staff assistance.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from management and inadequate staffing, leading to negative customer experiences.
- MTMary Turco4 days ago5.0Did find what I was looking for, but penny had a great sale
- KMK MJan 1, 20261.0TERRIBLE MANAGEMENT! ITS ONLY A MATTER OF TIME THIS STORE CLOSES DUE TO THE HORRIFIC HR MANAGER AND STORE MANAGEMENT! ZERO CUSTOMER SERVICE AND A LOT LESS TRAFFIC AT THIS MALL!
- MWMike WileyDec 11, 20255.0I recently visited JCPenney for the first time in many years, and the experience reminded me why in-store shopping still has its own kind of magic. I decided to stop in on Black Friday, mostly out of curiosity, and I was genuinely surprised by how many great deals I found. From clothing to home items, the discounts were impressive, and I ended up picking up far more than I expected simply because the prices were too good to pass up. What stood out most was how enjoyable it felt to actually browse through the store. There’s something refreshing about seeing the merchandise in person, feeling the fabrics, comparing colors, and stumbling across unexpected finds. It’s an experience that clicking buttons online just can’t replicate. Walking through the aisles brought back a bit of nostalgia too—JCPenney has that familiar department-store charm that’s increasingly rare these days. The store was organized, easy to navigate, and the staff was helpful even with the holiday rush. Instead of dealing with shipping delays or guessing how something will look when it arrives, I left with everything I wanted right away. Overall, my return to JCPenney was a pleasant surprise, filled with great deals and the simple enjoyment of shopping the old-fashioned way. It definitely won me back.
- EBEric BassettDec 10, 20255.0I visited this location in search of a new cologne. An employee in the fragrance dept by the name of Christy was very helpful and I found pretty much exactly what I was looking for. I went to do the survey days later and the survey code had expired. So I'm leaving this review instead. The customer service was next level, Christy knows her fragrances and was very friendly.
- MTMarius TDec 4, 20253.0Nice store. Nice merchandise but it looks abandoned with very few people shopping there. I still like it
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lombard, IL?
You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at JCPenney in Lombard, IL.
What are the operating hours for JCPenney in Lombard, IL?
JCPenney in Lombard is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Lombard offer curbside pickup and in-store shopping?
Yes, JCPenney Lombard offers both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney in Lombard?
JCPenney Lombard accepts American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Lombard accessible for customers with disabilities?
Yes, JCPenney Lombard has a wheelchair accessible entrance to accommodate customers with disabilities.
Are there beauty services available near JCPenney Lombard?
Yes, nearby you can find Yorktown Salon Lombard JCP and Sephora inside JCPenney for beauty and skincare needs, as well as Red Nails beauty salon.
What fitness options are available near JCPenney in Lombard?
Nearby, you can visit UFC GYM Yorktown and Nilus Fit for gym and martial arts activities to stay active before or after shopping.
Which stores near JCPenney Lombard offer additional clothing and shoe options?
Nearby clothing and shoe stores include Nordstrom Rack, LOFT, Charlotte Russe, Eddie Bauer, Finish Line, and JD Sports, providing a wide range of styles and brands.
Where can I find dining options near JCPenney Lombard?
Honey Berry Pancakes and Cafe is a nearby restaurant where you can enjoy American cuisine before or after your shopping trip.
Does JCPenney Lombard offer any exclusive or private brands?
Yes, JCPenney Lombard offers private brands such as Liz Claiborne, Okie Dokie, St. John's Bay, and Arizona to bring style and value to customers.