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JCPenney

4.1
(1535 reviews)

Business Details

175 Yorktown S/C, Lombard, IL
60148, United States
(630) 629-7750

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lombard, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
175 Yorktown S/C, Lombard, IL
60148, United States

Hours

Reviews

4.1
1,535 reviews
5 stars
766
4 stars
415
3 stars
187
2 stars
56
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unhelpful, particularly in management roles.

Pricing Issues

Customers expressed frustration over unclear pricing and coupon policies, with some feeling misled by promotional offers.

Store Condition

The store's organization and cleanliness received criticism, with reports of disorganization and a lack of staff to assist customers.

Product Selection

While some customers found great deals and a good selection of products, others felt the clothing styles were outdated and not appealing to younger shoppers.
  • JJ
    Jordan
    6 days ago
    1.0
    Operator when you call never answers and may not exist
  • AA
    Abe
    Feb 16, 2026
    4.0
    I found some good quality jeans at a good price. Also, I found a trendy shirt. Good quality good price.
  • CC
    charles calhoun
    Feb 15, 2026
    4.0
    Made a purchase as well as exchange
  • GG
    Golden Golden
    Jan 24, 2026
    3.0
    JCP Salon need to go on your website and update the pricing. Where's the pricing for extensions, etc. I was basically told that it's almost costing more money to wash out a quick weave than to install a unit. To get a unit install shouldn't cost more or the same as a weave. You're just installing a wig/unit which takes less time/work. Why are you trying to charge Michigan Ave. rates? The service is decent, not the prices. LIST THE PRICES ON THE WEBSITE. NOT RETURNING FOR THOSE REASONS
  • DA
    DJ ACE
    Jan 20, 2026
    1.0
    Closing the gates super early

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Lombard, IL?

You can find kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup at JCPenney in Lombard, IL.

What are the operating hours for JCPenney in Lombard, IL?

JCPenney in Lombard is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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