Carhartt

Reviews

• PA

  peter andrusenko

  Feb 14, 2026
  5.0
  Awesome ppl knowledgeable staff
• BS

  B33f Supreme

  Feb 13, 2026
  4.0
  Quality store ,
• NA

  Nita A

  Jan 13, 2026
  5.0
  We had such a great experience thanks to an employee who truly went above and beyond for my boyfriend and I. What felt really complicated and stressful at first was made so much easier because of her patience, kindness, and willingness to walk us through everything and help every step of the way. It honestly meant more to us than she probably realizes, especially since my boyfriend is a long-time loyal customer, and we’re very thankful for her help. Lisette was amazing!
• LC

  Luna Chick

  Jan 12, 2026
  5.0
  nice store. lots of carhartt stuff. associates were helpful.
• JS

  Jason Stiltner

  Dec 28, 2025
  1.0
  My father and I both received a Carhartt flannel as a Christmas gift. We both needed to exchange them because they were the wrong size. We went to the Gurnee store on December 27th, 2025. Two days after Christmas. They did not have our size in store. So the guy working the register told us that he could do a return for our shirts and put the amount paid on a gift card. My dad and I agreed to that. The guy scanned our shirts and gave us both a gift card and receipt of the amount on the card. After I walked out of the store and looked at the amount I was refunded, I noticed it was short. I went back into the store and asked the guy why my refund is short from what the item cost. I even presented him with the original receipt from the day the flannel was purchased. He said the flannels were on a 25% off sale that started the day after Christmas, so that's what I was refunded. He then said "well, you never showed me your receipt when I did the return." I told him he never asked for it and all he said, was he would give us store credit on a gift card for the price paid for the flannel. As if I work there and I know the flannels were put on sale the day after Christmas. At first he attempted to brush it off and said there was nothing he could do because the return was already complete. I said that's not acceptable and something needs to be done. Then he walked away for a few minutes and came back. He took the gift card he gave me and refunded me with a new gift card for the full amount. My dad did not have his receipt with him since the giver of his gift didn't give it to him with the gift. So the guy told my dad there was nothing he could do and my Dad was not given the full refund that was paid for his shirt. So Carhartt got their flannel shirt back and kept $15 of the original price paid for his flannel shirt. Poor customer service and 100% theft.

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