Aerie

Reviews

• OM

  Olivia Martinez

  Nov 7, 2025
  1.0
  Typically go to Pleasant Prairie Aerie for anything, but went to Gurnee Aerie due to needing to make returns at other stores at the mall. Went to the register and employee AM8965 did not say anything to me, told her I needed to do a returned while placing the bag on the counter. Hands were full at the time and she stood there just staring and only then wanted to move towards the bag after stating the receipt was in the bag. Didn’t say a single word to me after that. She needs an attitude adjustment ASAP or leave the job all together
• VV

  vanessa

  Oct 10, 2025
  1.0
  The manager was extremely rude and unprofessional. From the moment my sisters and I walked in, she followed us around the entire store and was whispering to her employees about us. She even trailed us OUT of the store, which was incredibly uncomfortable and unnecessary. To make things worse, one of the employees forgot to remove a tag from a pair of leggings I bought, so I had to go back and get it removed. Instead of apologizing for their mistake, the manager treated me like I was doing something wrong. She demanded to see my receipt and stared at the numbers over and over like she didn’t believe I actually bought them. Not once did she say sorry for the inconvenience. I spent a lot of money on four pairs of leggings just to be profiled and disrespected. I’ve never been treated so poorly in a store I was giving my business to. Booo she should get fired 👎🏻👎🏻👎🏻
• MF

  Mackayla Fugitt

  Aug 4, 2025
  1.0
  Tried to use my DSW employee discount (they are partner stores) had my ID and my employee numbers (which is all they need) but was told they can’t accept that because I don’t have my “employee card”, offered to show my employee account on my phone but was denied. So my friend who is also an employee went to use hers instead and just purchase everything instead but she was denied because “she can’t purchase items not for her” even though she had all of her employee stuff like they wanted. We were told I would have to purchase at full price. We left the clothes on the counter and left. (It was 4 pairs of leggings) Will not be returning to this Aerie ever again, coming from an employee of AEO/Designer brands
• AD

  Andrea Dentel

  Aug 2, 2025
  1.0
  Cashier AR6864 FORCED me to provide my email address if I wanted to be able to return anything, even with a receipt. I will never be purchasing here ever again.
• MC

  milly c

  Jul 24, 2025
  1.0
  I recently visited this store and was extremely disappointed with the level of customer service. It was nearly impossible to find a staff member when I needed assistance. When I finally managed to get someone's attention, they seemed more interested in their personal conversations than helping me. Asking for help was met with a rude look, which was incredibly off-putting. To make matters worse, a staff member walked into the fitting room while I was changing! This was a shocking invasion of privacy and completely unacceptable. I will not be returning to this store.

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