Business Details
About
Toy StoreToys
The LEGO® Store Gurnee Mills brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
414 reviews
5 stars
338
4 stars
60
3 stars6
2 stars5
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are consistently reported as friendly, helpful, and knowledgeable, enhancing the shopping experience.
Store Experience
The store is noted for being clean, well-organized, and visually appealing, contributing to a positive atmosphere.
Product Availability
Customers appreciate the wide selection of Lego sets, including hard-to-find items and discounted products.
Gift Card Issues
There were significant concerns regarding the handling of gift card issues, indicating a need for better in-store problem resolution.
Pricing Concerns
Some customers feel that prices are high, although many also mention reasonable pricing compared to other retailers.
- KBKristina BraaksmaNov 14, 20254.0They had what my son was looking for
- SPStephanie PerdewSep 30, 20251.0On 9/25 I purchased two gift cards at the Gurnee Mills store. The salesperson was great. Tonight 9/30 our son returned to the store to redeem for his birthday and a card worth $100 did not work. My credit card was charged that money on 9/25. Nevertheless, all they could do was tell us to call Lego Customer Service the next day to try to resolve the problem. We spent $100, but couldn't use that $100 because of some kind of store or computer error. If they really can sell gift cards but are not equipped to solve problems in store when things go wrong, Lego Corporate needs to empower them or stop selling gift cards. If they didn't want to solve the problem in store, that is a matter of incompetency. Either way, we have a son who decided to spend his own summer job money to complete the transaction, and we have $100 spent on a gift card that was not credited properly, and we now need to call customer service to resolve this. We buy gifts cards all the time from other companies. This has never happened to us with any other retailer. The fact that the store that sold the card could not solve the problem on site is a huge red flag. As it is, Lego has $100 of our money with a receipt to prove it, and we have nothing. Follow up: after three email exchanges with Lego Corporate, they've credited our Insider Rewards $100 worth of points and sent our son an additional lego set valued at up to $25, which goes a long way toward making things right. Lego Corporate reported that the $100 was on the card all along and pointed us back to the Gurnee store for a refund if that was what we wanted--which is evidence the Gurnee store could have solved this on site had they wanted to figure it out. We opted not to return to the Gurnee store but to get the rewards points. Bottom line, Lego Corporate is great, but there were problems with this store location in this transaction.
- MFMaria Luisa FustonAug 19, 20255.0One of the best lego locations, usually have unique discounted collection. Stocks are alway available, staff members are very nice and helpful.
- SRSick RadicalAug 7, 20255.0Danny and Cade was a treat, helped us out a ton and was very informative
- JAjen AdamsJul 16, 20255.0Great experience i had sets to return and wanted another set. I was able to call ahead and have them hold the set I wanted...easy doing the return. Clarissa the manager was awesome.
Frequently Asked Questions About The LEGO® Store Gurnee Mills
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I sign up for the LEGO VIP Program at The LEGO® Store Gurnee Mills?
You can become a LEGO® VIP member by visiting our store and asking a Brick Specialist to sign you up. After signing up in-store, you'll receive a welcome email with registration instructions and a link to your digital card.
How do I redeem my LEGO VIP Points?
After earning points, visit your VIP account on LEGO.com to redeem vouchers for online or in-store shopping at The LEGO® Store Gurnee Mills.
Does The LEGO® Store Gurnee Mills offer price matching with other retailers?
We do not offer price matching since our stores and online shop sometimes run different promotions and discounts.
What should I do if my LEGO set is missing or I have lost a piece?
Visit our store to purchase missing pieces from the Pick-A-Brick wall or request a free replacement shipped to your door via LEGO.com under 'Help' > 'Replacement Parts'.
Is there any cost to visit The LEGO® Store Gurnee Mills?
No, entry to all LEGO Stores including The LEGO® Store Gurnee Mills is free.
Can I buy individual LEGO bricks at The LEGO® Store Gurnee Mills?
Yes, our Pick-a-Brick wall offers a variety of individual pieces that change regularly — perfect for unique builds!
How can I check if a specific LEGO set is in stock at The LEGO® Store Gurnee Mills?
Visit LEGO.com, search for the set and click ‘Check Store Stock’ on the product page, or call the store to inquire.
Are LEGO Gift Cards available at the Gurnee Mills store?
Yes, LEGO Gift Cards can be purchased in-store or online at LEGO.com, available in amounts up to $500.
What are the store hours for The LEGO® Store Gurnee Mills?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What nearby stores can I visit around The LEGO® Store Gurnee Mills?
Nearby stores include Foot Locker for shoes and sportswear, Bath & Body Works for beauty products, and Pandora Jewelry for accessories, great places to visit before or after your LEGO store experience.
Are there any nearby dining options close to The LEGO® Store Gurnee Mills?
Yes, you can visit nearby restaurants such as SHAWARMA KING #2, Starbucks, and Sbarro for a variety of dining choices while shopping.
How can nearby stores like Lids and Locker Room by Lids complement my visit to The LEGO® Store Gurnee Mills?
After enjoying the LEGO® Store, you might explore fashion accessories and hats at Lids or Locker Room by Lids, offering stylish options for all ages.