Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fairview Heights, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,150 reviews
5 stars
579
4 stars
301
3 stars
168
2 stars
35
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers appreciated the variety of products available, particularly in clothing, but some expressed disappointment in the lack of specific items or sizes.
Store Cleanliness
The store was generally reported as clean, although some customers noted issues with organization and maintenance.
Sales and Discounts
Many customers highlighted the good sales and discounts available, making shopping at JCPenney appealing.
Checkout Experience
Several reviews mentioned long wait times and insufficient cashiers at checkout, leading to frustration among customers.
- AGAlissa GrayNov 8, 20255.0Christiana was amazing during our family photos and so understanding of temperamental toddlers, we will be coming back !!
- BBbrittny92Aug 24, 20255.0We went here looking for clothes of a specific color for family photos, and we were able to find the obscure color immediately! Their big and tall section and plus size section for men and women were very nice! Staff were very helpful and kind with helping us find what we needed too!
- TBTyhler BattleJul 13, 20251.0Bad customer service
- KSKatie StiversonJun 17, 20251.0My husband bought our wedding ring from the Alton, IL JCP, on 5/26/25. I got it sized, which took a couple of weeks. We were in fairview for dinner plans to show my family the ring, and decided to get it cleaned at JCP in Fairview Heights, IL. HUGE MISTAKE!! I'm completely heartbroken. They ruined my wedding ring. It has scratches all over the bands. I haven't even had it a full week and it's completely trashed! You would think when you buy the care package with your ring that would mean your wedding ring is in good hands. Now the company won't replace my ring unless we buy another $200 care package because I got my ring sized?!?! Do not buy your wedding ring from JCP because when they damage it, they won't fix it.
Frequently Asked Questions About JCPenney
What are the operating hours of the JCPenney store in Fairview Heights, IL?
The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the JCPenney Fairview Heights store located?
It is located at 245 Saint Clair Square, Fairview Heights, IL 62208, inside St Clair Square mall.
What product categories does JCPenney Fairview Heights offer?
They offer apparel and footwear for kids, men, and women, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney Fairview Heights provide curbside pickup and in-store shopping?
Yes, the store offers both curbside pickup and in-store shopping for customer convenience.
What payment methods are accepted at JCPenney Fairview Heights?
They accept American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store in Fairview Heights wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there public restrooms available at JCPenney Fairview Heights?
Yes, the store has public restrooms for customers.
Which nearby shops can I visit for beauty products besides JCPenney in Fairview Heights?
You can visit Sephora inside JCPenney and Bath & Body Works nearby for a variety of beauty and cosmetic supplies.
Where can I grab a coffee near JCPenney in Fairview Heights?
Nearby coffee shops include Gloria Jean's Coffees and Starbucks, perfect for a drink before or after your shopping trip.
What other clothing stores are close to JCPenney in Fairview Heights?
Nearby clothing stores include PacSun, Windsor Fashions, Express, and Pink, offering a range of styles and apparel options.