Ascend Cannabis Dispensary - Fairview Heights

Reviews

• DN

  Denise Neiman

  3 days ago
  5.0
  Marsha rocked. She's friendly, helpful and went the extra mile!
• JE

  Jason E.

  Feb 18, 2026
  1.0
  I'm 79 years old. Sometimes placing the orders online isn't super easy for me. Today I placed an order of four packs of pre-rolls and two seven Gram bags of shake for a total of 28 grams. I received a confirmation text with a confirmation number for this location with my name correct. I get to the store, they tell me I don't have an order placed even though I have a confirmation number on my phone, nobody was able to help me find the order. Then I was sent inside to replace the order and was told by the associate assisting me that I couldn't get everything I ordered because I would be over the state allotment but I have a state of Illinois ID which means that my allotment is 30 g which I had less than in my order. Despite that she insisted I could only buy 21 grams, and I don't have the greatest memory so I couldn't remember what was on my original order and the product so I had to make a rushed decision and wound up purchasing products that was not from the company that I originally wanted and the product I purchased is just not good. The whole experience was very negative for me. I'm almost 80 years old and I try to buy in bulk because going out of the house is difficult for me physically so it's pretty disappointing that an employee who's supposed to know the law better than me didn't know that she was stopping me from buying what I'm legally allowed to buy. Very negative experience.
• DB

  Dale Bishop

  Feb 17, 2026
  5.0
  Always a nice experience at Assend. Now im home and happy. Everyone was nice, especially Mary. I'll be back!! 🔥
• EF

  E F

  Feb 12, 2026
  1.0
  I had a horrible experience with a cashier here today who became incredibly irate with me over a glitch in THEIR system. The main issue was that my order was checked in, but did not come through on the back end, meaning the cashier, a short, stocky redheaded man with a beard, had to go to the back and grab my order himself instead of waiting at the window. He treated me so poorly because of this, I was left in shock. I come here ALL the time and have encountered this cashier before -- he ALWAYS had a bad attitude, but this time his rudeness was unreal. I get that it's an inconvenience, but how is that MY fault!?
• JJ

  Jeremy Johnson

  Jan 31, 2026
  5.0
  You may find yourself hard pressed to find such a clean and professional facility that offers both customer service and great selection. The overall experience gives you a reason to develop a strong rapport. Even when busy, they conduct business I. An efficient and friendly manner. Definitely a worthy experience for high quality products!

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