Citi Trends, located at 1210 Camp Jackson Rd., East Saint Louis, IL is a growing specialty value retailer of apparel, accessories and home trends for way less spend primarily for African American and Latinx families in the United States. The Company operates 600+ stores located in 33 states. For more information, visit www.cititrends.com or your local store.
Many customers reported rude and unhelpful staff, with several mentioning poor experiences during checkout.
Store Organization
The store was frequently described as messy and unorganized, making it difficult for customers to find items.
Product Quality
Customers expressed dissatisfaction with the quality of clothing, noting issues such as fading colors and poor selection.
Pricing and Variety
Despite the issues, many customers appreciated the low prices and variety of trendy clothing available.
AA
Ari
2 days ago
5.0
They Definitely Greet You When You Walk In Lol. Monea Walked Around With Me For A Second Helping Me Find What I Was Looking For. It Was Very Clean & Tidy. The New Team Is Definitely Loud & Proud
DH
Deangelo Hayden
6 days ago
5.0
I went to cititrends to purchase a shirt and walked away with everything. The staff is very kind and helpful. Any questions I had they were their to help. Its so nice to have people to care about you as a customer. I will definitely returning just because of the customer service .
TJ
Tasha J
Feb 24, 2026
5.0
Spoke with the manager Monae very helpful and I had a great experience can't wait to get back i look forward to it 😀
RG
Raymond Green
Feb 24, 2026
5.0
Monea really helped me out!!! She was super friendly and helped me find exactly what I needed. She actually helped me find specific things I was looking for in the store, which is above and beyond, in my opinion!
TB
Tyrone Brown
Feb 19, 2026
5.0
Can I already tell the difference that the new manager Monea is making. In just a short amount of time of her being here, i no longer dread going. into the store, and I get to keep my money in the. Neighborhood