Wilson Flagship - Chicago

Reviews

• JQ

  Jun Qian

  4 days ago
  1.0
  I went in to get a pair of tennis shoes. The sales person was professional at first. But when I told him I saw a pair online that just came out and the price of them so he could know, his attitude suddenly changed and emphasized there are only limited colors in store. I asked to see a white pair in my size. He almost rolled his eyes and said it will take a few mins. When he came back, he put them on the corner of small table that already had things on it, and left. Without opening the box and without checking on me and he was just talking to two other colleagues maybe around 15 feet away from me. I felt very uncomfortable and weird because I don’t know what went wrong. Maybe he thinks I just go there to try and will purchase online? Highly unprofessional to ditch a customer like that.
• CH

  Chris Hel

  Nov 6, 2025
  2.0
  Nice people but nothing to see there... should not be listed as a shop.
• MC

  M C

  Oct 10, 2025
  1.0
  Was really looking forward to checking it out and stocking up, but the customer service really ruined the experience. I entered the store, not once was I greeted or acknowledged, even after browsing for a while. After shopping for a while and contemplating purchases, I decided the customer service was so lacking that I opted against purchasing. I left and was not even told goodbye. First and last visit due to nonexistent customer service.
• PP

  Packmule

  Oct 2, 2025
  5.0
  Great store with friendly staff. I wear the Wilson brand often.
• EE

  erikchavez3

  Sep 8, 2025
  5.0
  Staff are really nice, friendly and knowledgeable about tennis and Wilson merch. I’m an avid Wilson racquet fan and my group wandered here to find great products. It happened to be the same time as the US open men’s finals. Staff were very hospitable to let us hang out and finish the match. We continued shopping afterwards and the products were of great quality. It’s one of the best experience we had in visiting Chicago.

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