Overall, customers praised the staff for being friendly, helpful, and welcoming, although there were some reports of inconsistent service.
Product Selection
The store offers a wide variety of alternative and goth clothing, shoes, and accessories, but some customers noted a lack of larger sizes and specific items.
Atmosphere
Many reviews highlighted the unique and nostalgic vibe of the store, making it a popular destination for fans of alternative culture.
Pricing
While some customers found prices reasonable for the quality, others felt items were overpriced compared to online options.
Store Conditions
Several customers mentioned issues with cleanliness, including mosquitoes and heat inside the store.
NK
Nate Keeler
1 day ago
5.0
Great selection and great staff, this is a must stop if into the alternative, goth, punk or metal scenes. Definitely nothing else like it
NA
Nick Aiello
Nov 10, 2025
5.0
I took my daughter there and she loved it! I do miss the store on Belmont though.
JE
jen edmunds
Nov 8, 2025
1.0
This isn't the Alley anymore, much smaller location, quality isn't as good as it used to be. Don't go there if you are looking for a trip down memory lane, I'm not going to say what store from the 90's it reminded me of. Edit- Wow, you showed me by having a temper tantrum and quoting Taylor Swift, kinda proving the Hot Topic point.
VM
Venus Mitzi
Nov 3, 2025
1.0
They’re kinda rude especially in reviews holding them accountable. Prices are “okay” and they do have good sales. But recently found out the owner is a cop lover… owning a goth store… make it make sense…🫤🫤
Edit:
They didnt admit it in this long weirdo comment but the owner is Pro-cop and backs the blue which goes against being safe for BIPOC and diversity. These replies are just so passive aggressive for no reason.
MM
mikey
Oct 28, 2025
5.0
My mom and I stopped in during our trip to Chicago and had such a great experience. The store was clean, well organized, and the staff were incredibly helpful and welcoming. We only had a short amount of time before we had to leave to catch our train home, but I could’ve spent the whole day in there.
Frequently Asked Questions About The Alley Chicago
What type of products can I find at The Alley Chicago?
The Alley Chicago offers a variety of items including tshirts, jewelry, leather goods, and biker gear. It has been a counter culture store for over 40 years.
Where is The Alley Chicago located?
The Alley Chicago is located at 2620 West Fletcher Street, Chicago, IL 60618, United States.
What are the opening hours of The Alley Chicago?
The Alley Chicago is open Monday to Thursday from 12:00 PM to 7:00 PM, Friday and Saturday from 12:00 PM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Which payment options are accepted at The Alley Chicago?
The Alley Chicago accepts American Express, Cash, Discover, Mastercard, and Visa.
Does The Alley Chicago offer in-store shopping and onsite services?
Yes, The Alley Chicago offers in-store shopping and onsite services with no appointment required.
Is The Alley Chicago a woman-owned and accessible business?
Yes, The Alley Chicago is owned by women and disability, welcomes LGBTQ+ customers, is a transgender safe space, and has a unisex restroom.
Is there free parking available when visiting The Alley Chicago?
Yes, The Alley Chicago offers free street parking and free parking lot spaces for customers.
What nearby places can I visit before or after shopping at The Alley Chicago?
Nearby you can visit Lost Artists Colony (an art gallery and art school), Taboo Tabou (a women's clothing and lingerie store), and Music Factory (a music venue and production space).
Are there nearby dining options close to The Alley Chicago?
Yes, Little Lark (a pizza restaurant) and Thattu (an Indian restaurant and bar) are nearby dining options you can enjoy when visiting the area.
How can I connect with The Alley Chicago online or contact them?
You can visit their website at https://www.thealleychicago.com/, email customerservice@thealley.com, or follow their Instagram handle @thealleychicago and Facebook page at https://www.facebook.com/thealleystores/.