Business Details
About
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Nordstrom Rack, the off-price division of Nordstrom, Inc., serves up fashion at a fraction for the whole family and your home—and has for 40 years. Find the best brands and top trends (many straight from our Nordstrom stores), all up to 70% off! We’re your style-deal destination—whether you shop any of our 200+ stores or online.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Nordstrom Rack The Shops at State and Washington
24 N State St, Chicago, IL
60602, United States
Hours
Reviews
4.1
2,506 reviews
5 stars
1,216
4 stars
718
3 stars
377
2 stars
104
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some were friendly and helpful, while others were reported as rude and unhelpful.
Store Organization
Customers noted issues with disorganization and difficulty navigating the store, especially during busy times.
Product Quality
Concerns about the quality of some items, with reports of poor quality in shoes and inconsistent pricing.
Shopping Experience
Overall, customers appreciated the variety and prices but expressed frustration with long checkout lines and crowded conditions.
- JJJodi JinJan 3, 20261.0Necklace broke on first wear no resolution at store The necklace I purchased was extremely fragile and broke the first time I wore it under normal conditions. I have already posted photos documenting the damage along with a review on the Nordstrom Rack app, where the item was purchased. I initiated a return through the app and visited the Nordstrom Rack store at 20 N State Street, Chicago on January 3, 2026. The store manager informed me that a return or refund could not be processed unless I physically brought back the broken necklace, which I had already discarded after it broke. Your Nordstrom Rack app return policy states that “Items must not be worn, altered, or damaged” to be returned. In this case, however, the item was damaged due to poor quality, not misuse. This distinction is not clearly addressed in the policy, nor was it communicated during the return process. It feels unfair to customers when a defective item cannot be resolved despite clear photographic documentation and immediate reporting. This requirement appears to place all burden on the customer and leaves no reasonable resolution when an item fails on first wear. Hope you can forward this message to your online store and they can refund me easily from there.
- JNJas NDec 23, 20251.0Disorganized and poorly staffed.
- SZSofie ZDec 22, 20253.0This store needs a better process for ship-to-store. This was the first time I used this service at a Rack store. I didn’t mind waiting in the extremely long Xmas line, and I continued to be friendly and patient when the cashier had to hunt down my parcels. I was a bit taken aback when she stacked the two boxes and a packaged shirt on the counter, placed a folded up Nordstrom shopping back on top of the stack, and said, “are you all set?” I blinked and then started to awkwardly open the bag to place the boxes/items into it when she abruptly grabbed and moved the boxes to a counter around the corner and instructed me to continue packing up there. I had to rip the boxes open because they were too big to fit in the bag, and I used one of my keys on the strapping tape. Maybe a dedicated pickup lane would work better? I was made to feel as if I was getting in the way, even though I was a paying customer using a longstanding service.
- MGMaria Xandri GuilanyaDec 18, 20255.0Centro comercial muy bueno con precios asequibles
- ADAlina DiazDec 12, 20255.0Shoutout to Lauren W who works at this location so genuinely nice and friendly
Frequently Asked Questions About Nordstrom Rack The Shops at State and Washington
What is Nordstrom Rack The Shops at State and Washington known for?
Nordstrom Rack is the off-price division of Nordstrom, offering fashion for the whole family and home at up to 70% off, with many items straight from Nordstrom stores, serving customers for over 40 years.
What are the store hours for Nordstrom Rack at The Shops at State and Washington?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sundays from 11:00 AM to 7:00 PM.
What types of products can I find at Nordstrom Rack?
You can find women's, men's, and children's apparel, shoes, handbags, accessories, beauty and cosmetics, designer fragrances, home goods, baby essentials, and more, including discount designer apparel and bargain shopping options.
Does Nordstrom Rack offer in-store pickup and delivery?
Yes, Nordstrom Rack offers in-store pickup services. Delivery options are available but same-day delivery and curbside pickup are not offered.
What payment options are accepted at Nordstrom Rack?
Nordstrom Rack accepts a variety of payment options including Afterpay, American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Can I find Nordstrom Rack easily using public transit or nearby landmarks in Chicago?
Nordstrom Rack is located at 24 N State St in Chicago at The Shops at State and Washington, near notable locations such as the State And Washington Shops shopping center and Hotel Burnham Gym, making it accessible to shoppers exploring these popular spots.
Are there clothing alteration services nearby Nordstrom Rack?
Yes, Alterations at Nordstrom Rack offers sewing and alteration services close by, allowing you to customize or adjust your purchases conveniently after shopping.
What nearby dining options are available near Nordstrom Rack at The Shops at State and Washington?
Several dining options nearby include The Wine Bar At The Walnut Room - Macy's, Atwood (an American restaurant and bar), Happy Lobster, Pizza Joint (a Mediterranean and pizza restaurant), Isla Filipino (Filipino and Asian cuisine), and The Budlong Southern Chicken, offering a variety of tasty choices before or after your shopping trip.
Is Nordstrom Rack a good place for bargain shopping compared to other stores in the area?
Yes, Nordstrom Rack is a style-deal destination offering discounts up to 70% off of top brands and designer apparel, making it a competitive option alongside other stores like Target, Marshalls, TJ Maxx, Ross Dress For Less, and Macy's in the area.
Where can I find more information or contact Nordstrom Rack The Shops at State and Washington?
You can visit their website at https://stores.nordstromrack.com/us/il/chicago/24-n-state-st, call +1 312-377-5500, or email jacob.reynolds@nordstrom.com for more information.