Nordstrom Rack South Loop

Reviews

• UA

  Umar AbdunNur

  Feb 19, 2026
  2.0
  There just wasn't anything I like to wear here
• JW

  Jessica Williams

  Feb 14, 2026
  1.0
  Nordstrom Rack/South Loop- Do your customers a huge solid. Back in the day, I worked at Saks Fifth Avenue, Neiman Marcus, Henry Bendel, Barney’s New York, and NORDSTROM Michigan Avenue. Never in my life have I ever been so amused by the most obvious loss prevention team in a store. Today, I spent over $300 bucks with HONEST earned money. When I first walked in the store, I shopped like everyone else. Your loss prevention team gathered in the middle if your store and conversed. I saw them, but continued to shop. I’d been there for a couple hours as I needed new clothes. As I looked in the shoe aisle, two of the guys walked past me multiple times. I’m sitting down, trying on shoes snd this one guy keeps coming to the aisle next to me, pretending as if he’s talking on the phone with someone about a pair of “leopard” shoes. It’s OBVIOUS no one’s one the phone based on his convo. He did this SEVERAL TIMES. 🤣🤣🤣 For the sake of entertainment I ask him a question because by this time, I KNOW he’s watching me. I will say this as I COULD write to Corporate a make this a big deal, but I’m not. I’d rather leave a review for all to see. TRAIN. YOUR. LOSS. PREVENTION. TEAM. I don’t have to shop lift. I could have walked out, but it was so comical, I let it go. DO BETTER.
• YC

  yongmei chen

  Jan 11, 2026
  1.0
  Very unpleasant and frustrating experience. This was my first time providing feedback regarding such unprofessional and unhelpful customer service. I placed an order for pickup at Nordstrom Rack, and the order status indicated that it should be “ready for pickup” within the stated timeframe. When I contacted Nordstrom customer service to ask for details about the order status and tracking number, the system showed that the order had already been delivered to the store the previous day. However, the order had not been scanned or updated to “ready for pickup.” When I called the store directly, customer service said they would check on the order but provided unprofessional support and kept me on hold for approximately 30 minutes. After locating the order, they did not explain why it was delayed. Also I have placed some other orders, while online still have in stock, not sure why it was cancelled the order from the store. Overall, customer care and service need significant improvement. This situation caused unnecessary stress and wasted time due to store mistakes and a lack of effective management and communication. Please take customer care seriously, as it directly affects customer trust and overall experience.
• TK

  Tipsy Kenzie

  Dec 21, 2025
  4.0
  It’s good location. I never found any clothes there that I liked but I found shoes and just was lucky to find Birkenstock slides super inexpensive for rubber shoes, as if they were waiting for me. Canal street store has a memory lane value to me. I lived many years nearby. Miss the city and my neighbourhood.
• PP

  Polina P

  Nov 12, 2025
  1.0
  If you are a white or mixed-race person or a foreigner with an accent (or both), don’t go to this store. All three associates/cashiers are rude to everyone but African-Americans. I have an accent and they were openly making fun of it while I was standing nearby speaking in my native language to my elderly mother. They never said “please” or “you are welcome,” wailing their arrogance and detest of me or anyone who looks and sounds like me under a mask of “I am tired and I don’t care” face.This was not the first time I noticed this attitude in this particular location. I understand that people in retail are often overworked and tired, especially during the end of the year, but cashiers and store associates in Marshall’s (which is three times more crowded, by the way) right across the street are all nice and never aggressive or rude. I wish I could just leave and not buy anything, but my mother and two children were with me and we were buying UGG boots for one of the children as a gift… I was embarrassed to admit to my elderly foreigner mom that she and me were judged and openly laughed at by the cashiers. I have been living in the U.S. for. a while, but this was the first time I’ve met a group of openly racist people.

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