Business Details
About
Clothing StoreOutlet StoreDepartment StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreBaby Clothing Store
Details
- DeliveryNot available
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
932 reviews
5 stars
476
4 stars
260
3 stars
114
2 stars
36
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous reports of rude and unhelpful staff, with some customers feeling discriminated against based on race or accent.
Store Condition
The store is often described as disorganized and messy, with complaints about cleanliness and maintenance.
Product Selection
Customers appreciate the variety of products available, particularly in clothing and shoes, but some feel the selection is lacking in certain categories.
Positive Experiences
Despite the negative feedback, there are several mentions of excellent customer service from specific employees, highlighting that positive experiences do occur.
- YCyongmei chen1 day ago1.0Very unpleasant and frustrating experience. This was my first time providing feedback regarding such unprofessional and unhelpful customer service. I placed an order for pickup at Nordstrom Rack, and the order status indicated that it should be “ready for pickup” within the stated timeframe. When I contacted Nordstrom customer service to ask for details about the order status and tracking number, the system showed that the order had already been delivered to the store the previous day. However, the order had not been scanned or updated to “ready for pickup.” When I called the store directly, customer service said they would check on the order but provided unprofessional support and kept me on hold for approximately 30 minutes. After locating the order, they did not explain why it was delayed. Also I have placed some other orders, while online still have in stock, not sure why it was cancelled the order from the store. Overall, customer care and service need significant improvement. This situation caused unnecessary stress and wasted time due to store mistakes and a lack of effective management and communication. Please take customer care seriously, as it directly affects customer trust and overall experience.
- TKTipsy KenzieDec 21, 20254.0It’s good location. I never found any clothes there that I liked but I found shoes and just was lucky to find Birkenstock slides super inexpensive for rubber shoes, as if they were waiting for me. Canal street store has a memory lane value to me. I lived many years nearby. Miss the city and my neighbourhood.
- PPPolina PNov 12, 20251.0If you are a white or mixed-race person or a foreigner with an accent (or both), don’t go to this store. All three associates/cashiers are rude to everyone but African-Americans. I have an accent and they were openly making fun of it while I was standing nearby speaking in my native language to my elderly mother. They never said “please” or “you are welcome,” wailing their arrogance and detest of me or anyone who looks and sounds like me under a mask of “I am tired and I don’t care” face.This was not the first time I noticed this attitude in this particular location. I understand that people in retail are often overworked and tired, especially during the end of the year, but cashiers and store associates in Marshall’s (which is three times more crowded, by the way) right across the street are all nice and never aggressive or rude. I wish I could just leave and not buy anything, but my mother and two children were with me and we were buying UGG boots for one of the children as a gift… I was embarrassed to admit to my elderly foreigner mom that she and me were judged and openly laughed at by the cashiers. I have been living in the U.S. for. a while, but this was the first time I’ve met a group of openly racist people.
- WMWendy ManOct 16, 20251.0Very unhelpful, unfriendly cashier- received wrong item with an online order, I was told to return wrong item at nordstrom rack. Cashier was quick to say no to me without listening to what I have to say, she told me that I have to go to a nordstrom store. She even confirmed it with the store manager. So I had to call customer service again whom assured me that it will be ok to return wrong item there. Finally I was able to return wrong item with second try. Imagine my frustration, first getting the wrong item then dealing with incompetent staff at nordstrom rack. uurgh
- LSLaura SheridanOct 15, 20251.0The store was 85 degrees which made the shopping experience horrible, the only reason I didnt walk out was because I needed a work suit (they said there was a roof leak and air was off) on top of that it took 3 customer service agents to find the key to unlock the watch case glass door.so I could look at watches. Then when I asked one agent why I couldn't find any womans blazers she replied because they mostly have mens suits(the website says differently) Then waited in long line in the heat to buy my items and was sweaty when I walked out Horrible experience Won't be back
Frequently Asked Questions About Nordstrom Rack South Loop
What type of store is Nordstrom Rack South Loop and what products do they offer?
Nordstrom Rack South Loop is an off-price division of Nordstrom offering fashion for the whole family and home goods. It features clothing, shoes, handbags, accessories, beauty products, and home decor at up to 70% off.
What are the Nordstrom Rack South Loop store hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Does Nordstrom Rack South Loop offer in-store pickup or delivery services?
Yes, Nordstrom Rack South Loop offers in-store pickup but does not provide delivery services.
What payment methods are accepted at Nordstrom Rack South Loop?
They accept a variety of payment options including Afterpay, American Express, Apple Pay, Cash, Credit Cards (Visa, Mastercard, Discover), Samsung Pay, Contactless Payments, Checks, and Android Pay.
Where is Nordstrom Rack South Loop located?
The store is located at 1118 South Canal Street, Chicago, IL 60607, United States.
What is the price range at Nordstrom Rack South Loop?
The price range at Nordstrom Rack South Loop is categorized as level two, indicating moderate pricing for discounted designer apparel and goods.
Are there other shopping destinations near Nordstrom Rack South Loop?
Yes, nearby shopping options include Burlington, Macy's, Marshalls, TJ Maxx, Ross Dress For Less, and Men's Wearhouse, which offer a range of clothing and accessories.
Can customers find convenient banking or financial services near Nordstrom Rack South Loop?
Yes, nearby financial services include Chase Bank and mortgage lending advisors such as Adnan Asif and Chase Mortgage, providing banking and home lending options.
What are some nearby places to grab a coffee or a bite to eat after shopping at Nordstrom Rack South Loop?
Customers can visit PC Coffee and ART, Starbucks, or Noodles & Company, all located nearby for coffee, arts, and dining experiences.
Are there any local services or fitness options near Nordstrom Rack South Loop?
Yes, nearby services include Andrew Karlson - Golf Instructor for sports instruction, Native Diamond Hair Company for beauty needs, and Mr. Klean Janitorial Services.