Max Mara

Reviews

• XW

  Xiaorong Wang

  Dec 28, 2025
  1.0
  Had a very bad experience at the Max Mara store today. The sales was a short guy and I don’t know his name. He was very arrogant and rude when serving me. I only tried one, yes, one Madame coat and it doesn’t look good on me. I said in a polite way:” it is good but doesn’t impress me that much. Maybe it is not my style. I would like to try others.” He replied:”then I don’t know what else will impress you.” I am a 5’7” and he gave me a size 2 to try on. Not professional at all. After hearing what he said, I am feeling deeply offended so I decided to leave. There was not even a “goodbye” from him nor other sales. I can’t imagine max mara has become such a notorious store after reading other unpleasant experiences at this store. I will purchase from NM then.
• GG

  galbiflutes

  Dec 24, 2025
  1.0
  I went in with my family to eye shop today and got greeted at the door by a short man asking if we were looking for anything but we weren’t until I saw a super cute long coat. My mother got excited on my behalf and started bringing me coats and we tried them on in the corner. We asked the guy who greeted us at the door if there were smaller sizes or any shorter coats but he replied very passive aggressively while scolding us that we started trying on coats without asking him and we shouldn’t have done that. I felt super annoyed and baffled how a sales associate would ever do that. It was unprofessional. I would never treat a customer like that as I am a sales associate as well. We were being mindful and enjoying everything until that moment. I really hope he changes his attitude and doesn’t get butthurt when a customer says it’s okay if we don’t need help at the moment….
• SS

  Sandman

  Dec 4, 2025
  5.0
  Superb service. Had an issue and it was rectified. Highly recommend
• JW

  John Weidner

  Feb 28, 2024
  1.0
  Store experience was OK. But, was horrified to find out after visiting their store that they support FUR in their clothing. Its widely known this company sells products containing Fur from Fur Farms. Its 2024 NOT 1974 Get with the program and Ban FUR.
• AL

  Alice L

  Nov 20, 2020
  1.0
  Had a pretty bad experience with the SA Tess Landola. She became super busy with another client after I told her I want to try a few styles today and not buy (because I was going to buy a 100% cashmere coat and being 5’3 I needed to know which style fits best, most of maxmara’s classic styles are really long, I needed to know for sure before I spend 5000+).I UNDERSTAND her client had an appointment but why wouldn’t she get another SA that was just standing there in the back to help me? Instead she just pushed me away and said to come back when they had my size. I had other styles I wanted to try on too but she seems too busy and I didn’t know how to ask another SA to help me! And she was explaining the styles of the Lilia and Labbro she said something about oh the biggest difference is the price! if I’m going to buy your 100% cashmere coat for maxmara I don’t care about some $500 price difference, what I care about is the length and you can obviously tell I am short. Which makes think she has no idea about style! So now I don’t even know which style or color to buy. I might as well as spend more at another brand for better service.

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