lululemon

4.1
202 reviews

About

Sportswear StoreWomen's Clothing StoreMen's Clothing Store
Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits. All lululemon locations have strong ties to our local communities.

Details

  • Cash onlyNot available
  • Curbside pickupNot available

Location

lululemon
5220 Fashion Outlets Way, Rosemont, Chicago, IL
60018, United States

Hours

Reviews

4.1
202 reviews
5 stars
128
4 stars
25
3 stars
20
2 stars
5
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report excellent service while others describe rude or unprofessional interactions.

Product Quality

Customers appreciate the quality of Lululemon products, though some express disappointment with specific items and the outlet's selection.

Store Experience

The shopping experience varies significantly; some find the store well-organized and pleasant, while others report overcrowding and disorganization.

Pricing and Discounts

Many customers highlight good deals and discounts, but some feel that prices are still high for certain items.

Size Availability

There are frequent complaints about limited size options, particularly for popular sizes, making it difficult for some customers to find suitable items.
  • NN
    Nhi Nguyen
    Nov 1, 2025
    1.0
    I usually enjoy shopping at Lululemon, but my experience at this outlet was quite disappointing. When I stepped out of the fitting room to show my friend an outfit, an employee looked into my fitting room even though I told her I was still trying on clothes. She gave me an attitude and seemed annoyed. She also seemed to complain that I had too many items in the fitting room — but these were items I was planning to purchase. The other staff there had told me I couldn’t leave at the cashier to hold, so I had to keep them with me in the fitting room to make sure they weren’t put back. Overall, the staff didn’t seem friendly or welcoming. Several looked unhappy, and I even overheard two employees at the cashier talking negatively about another customer, which felt unprofessional. I hope management can address these issues and encourage better customer service — a positive attitude really makes a big difference in the shopping experience.
  • PP
    P
    Oct 16, 2025
    5.0
    10/16 at 3:30pm Please give five stars to the African American employee who worked at checkout today. I was on a meeting call and couldn’t hear him well, but he was patient, polite, and provided amazing, friendly customer service. I truly appreciate his positive energy — you are amazing!
  • KL
    Ken L
    Oct 1, 2025
    5.0
    I was recently in the Rosemont location and all I can say is that Cristina was a great representation of what customer service is. She took the time to explain the benefits of the items I was looking to purchase. I can say confidently that she has the product knowledge and all the great qualities of someone in leadership!
  • SS
    Sage
    Jul 11, 2025
    4.0
    Edit: They seem have new offers going on every other month and have a QR code at the door with details. I checked it out on the fashion outlets website. It was my first Lululemon outlets store visit!They had a huge collection of pants, tops, leggings, winter coats, jackets etc in all colors. Finding size 4 items was difficult in normal colours (white, brown, blue etc). They had an offer for 4th (small) item or free -- I picked up align shorts, a white xs cotton shirt from the mens section and elastic hair bands and a scrunchie (for free!) all for under $100
  • LD
    luis dominuez
    Jun 30, 2025
    3.0
    Store is ok , discounts are decent employment were really helpful.

Frequently Asked Questions About lululemon

What are the regular store hours for lululemon at the Chicago Fashion Outlets?

The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 7:00 PM on Sundays.

Does lululemon offer in-store pickup for online orders?

Yes, lululemon at this location offers in-store pickup services for online purchases.