Louis Vuitton Nordstrom Chicago

Reviews

• AA

  Aurora

  4 days ago
  5.0
  Didn’t get anything (and weren’t able to afford anything bc we’re all just a bunch of broke college students) but all the staff had been so patient and genuine… best store experience ever lol
• KM

  K Martin

  Dec 30, 2025
  1.0
  I thought this was going to be the store to shop at and receive better service than the MagMile flagship store, but I thought wrong. Placed two online collect-in store orders. My first order was canceled after arriving in store with no reason why. Call the store and you are immediately connected to Client Service advisors at the call center who are no help whatsoever. Just annoying all around, because why would they cancel my order when I’m still within the order pick up window provided when the item arrived.
• ST

  Sheshe Tan

  Dec 30, 2025
  1.0
  If I could rate this store a negative star, I would. I wish I had read these reviews before I went to this store. I had a worst experience on this store. The customer service of this store was horrible. I went to accompany with my sister to get a new LV bag. While she was deciding on which purse she would purchased, one purse had caught my attention. I’ve asked a sales lady for the price because there was no price tag on the bag. It took her a while to look at me. When she finally did, she told me to step back. I’m a proud owner of a few LV bags, but the way this sales lady treated me, I really don’t want to be! She was very rude, and the way she told me to, “Step back,” motioned her hand as if she was shooing me away, then scan the bag or do whatever she had to do to check the price was very unprofessional! I wanted to get that bag, but I ended up going to Chanel to buy a bag there…I really wish I knew the name of that sales lady! She needs to take up a training on “Customer service,” so she can be better in this profession! I’m not saying customer is always right, but when a customer, (like me), ask for a price of a certain bag, don’t shoo them away…I think we were there at around 7PM, (on December 29, Monday), I don’t wish for this sales lady to lose her job or anything bad, but I do wish that she gets trained in “Customer service!” The reasons why I wish that she would go to these types of trainings are because she made me feel like I was going to steal the purse/bag, she made me feel like I can’t afford the purse/bag, she didn’t want me to purchase the purse/bag, and other reasons.
• RR

  Raphael Robinson1

  Dec 22, 2025
  1.0
  After reading other reviews, I’m relieved to see I’m not the only one who noticed the attitude issues. Even before making a purchase, I was met with excessive eye-rolling and a condescending demeanor. One has to wonder whether treating customers this way makes the job more satisfying.
• BB

  Bri Bri

  Dec 21, 2025
  1.0
  Vernell has the worst customer service . I took a product in for a repair and he laughed at me. I hate this location they treat you as if you can’t afford anything in there .

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