Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chicago, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
2,049 reviews
5 stars
1,089
4 stars
539
3 stars
234
2 stars
73
1 star
114
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported rude or unhelpful experiences.
Store Condition
The store is generally described as clean, organized, and well-stocked, contributing positively to the shopping experience.
Pricing and Sales
Customers appreciate the reasonable prices and frequent sales, particularly in clearance sections, making it an attractive shopping destination.
Product Availability
There are concerns about limited selections in certain categories, particularly for plus sizes and specific items, which some customers found disappointing.
Shopping Experience
Overall, many customers enjoy their shopping experience, citing convenience and a good variety of products, though some noted issues with long lines and confusing pickup processes.
- JHJimmie HunterNov 7, 20251.0The worst customer service experience I waited in 45 min to exchange a pair of pants then charge me $15 for the same paint because they where on sale the mall is dead two stores in the whole mall good bye !!!!! Glad there are closing
- THTracy HoskinsOct 14, 20254.0Store has a HUGE sale as the company appears to be going out of business. Clean store, attentive sales people are there to assist.
- ASAlinson SandovalSep 30, 20255.0Son muy amables el servicio al cliente, te ayudan a encontrar lo que necesitas
- DDDaniSep 14, 20255.0This is a really nice store. Regardless of what happens to Ford city mall in general, KEEP THE JC PENNEY AND UPDATE and keep THE MOVIE THEATER. Include these two into any future plans.
- ALAmanda LopezSep 8, 20253.0My son goes shopping there it's mainly for him
Frequently Asked Questions About JCPenney
What types of products does JCPenney offer at the Chicago, IL location?
JCPenney offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney in Chicago?
JCPenney is open Monday to Thursday and Sunday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM.
Does JCPenney provide curbside pickup and in-store shopping options?
Yes, JCPenney offers both curbside pickup and in-store shopping for customer convenience.
Which payment methods are accepted at this JCPenney store?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa.
Is the JCPenney store in Chicago wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can I shop JCPenney's deals online or via an app?
Yes, you can shop top deals online or through the JCPenney App available on the Apple App Store.
What nearby shopping options are available around JCPenney at Ford City Shopping Center?
Nearby shopping options include Ford City Mall, Charlotte Russe, Snipes, The Children's Place, Claire's, Ashley Stewart, and Bath & Body Works.
Are there dining options near JCPenney at Ford City Shopping Center?
Yes, nearby dining includes New Cajun Grill and Sarku Japan offering American and Asian cuisine respectively.
Where can customers find entertainment close to JCPenney in Chicago?
Customers can enjoy a movie at the nearby Ford City Movie Theatre located in the shopping center.
What other stores nearby specialize in shoes and fashion accessories?
Nearby shoe and fashion accessory stores include Snipes, Call It Spring, Champs Sports, Claire's, and Lids.