Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 574 Chicago Ridge in Chicago, IL or shop the collection online.
I visited the store over the weekend and The manager Jess at this location was extremely rude and standoffish. Her behavior toward customers was passive-aggressive, and it made for a very unpleasant shopping experience. When I asked a simple question for clarification, she looked at me as though it were the dumbest thing she’d ever heard.
What really surprised me was hearing her make uncomfortable, unprofessional comments about other customers over the walkie without any discretion. This kind of attitude is unacceptable for someone representing a business. She needs retraining or reassignment because our neighborhood deserves better. She also has a couple bad reviews already posted and they just describe her as black with curly hair and they are saying some of the exact statements I am making. So this is not an isolated incident with her.
People choose where to spend their money, and in these economic times, no one should feel disrespected while doing so.
AV
ALEJANDRO VAZQUEZ
Sep 17, 2025
1.0
The black lady with curly black hair has a really bad attitude and she made comments of customers. I heard her whispering something about other customers to another coworker.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Chicago Ridge hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I purchase Express gift cards?
Gift Cards are available at Express retail stores, Express Factory Outlet stores, and online at express.com.
Is Express Chicago Ridge currently hiring?
To view and apply for open positions, please visit https://www.express.com/g/careers/.
How can I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store, but not at Express Factory Outlet stores.
What are the hours of operation for Express Chicago Ridge?
Express Chicago Ridge is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What types of payment does Express Chicago Ridge accept?
Express accepts American Express, Cash, Diners Club, Discover, Mastercard, and Visa.
Does Express Chicago Ridge offer clothing for both men and women?
Yes, Express sells clothing for men and women, including sizes 00-14 for women and XS-XL for men.
What nearby shopping options can I visit along with Express Chicago Ridge?
Nearby, you can shop at Denim HOUSE for women's clothing, JD Sports for shoes and sporting goods, and Windsor Fashions for women's clothing and accessories.
Are there nearby entertainment options close to Express Chicago Ridge?
Yes, the AMC Chicago Ridge 6 and Loews Cineplex in Chicago Ridge Mall offer cinema experiences nearby.
Where can I find food and refreshments near Express Chicago Ridge?
You can enjoy treats at Cinnabon for bakery and coffee, Dippin' Dots for ice cream, and KFC for chicken meals near Express Chicago Ridge.