Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
570 reviews
5 stars
326
4 stars
139
3 stars
46
2 stars
17
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative shopping experience.
Product Selection
Customers appreciated the wide variety of shoe options available, including athletic and clearance selections.
Store Cleanliness
The store was frequently noted as clean and well-organized, contributing positively to the shopping experience.
Pricing Issues
Some customers felt prices were high and expressed frustration over additional costs, such as for bags, and perceived poor value for certain products.
Staff Helpfulness
While some staff were praised for being helpful and knowledgeable, others were criticized for being dismissive or unhelpful.
- GGGOct 27, 20251.0I stopped by DSW around 7:56 PM, fully aware the store closes at 8 PM. I just wanted to take a quick look and was out before closing time. As I came down the escalator, an annoyed-looking employee yelled across the store that they were closing in three minutes — no greeting, no “welcome to DSW,” and no offer to help me find anything before they closed. It felt unnecessarily rude and unprofessional. When I left (still before 8 PM), the same employee was too busy on her phone to notice or acknowledge me. No “thank you” or “have a good night.” If this is the kind of customer service you get close to closing, I’d recommend skipping the in-store experience and just shopping online instead.
- CCClaireSep 21, 20252.0I like the selection of shoes but feel like I always get ripped off one way or another at this location. Last time I went they said they were no longer offering bags so made me buy a $5 bag as I had no other way to carry my shoes. This time I asked for recs of waterproof sprays and salesperson recommended their store spray as best and cheapest option but didn't tell me all that meant was them spraying the shoes for me, so I still need to purchase a spray for regular use and definitely won't be giving them more of my money.
- NSNikk Cochran SelikSep 21, 20251.0I’ve been coming here for many years but this location has really gone downhill unfortunately. It was hard to make a purchase because you now have to ask an associate to get the right shoe for you (they only keep the left ones out on the floor). They seemed really understaffed and it felt like the associates were avoiding the customers.
- CBCecelia BurokasSep 18, 20255.0Helpful staff, great selection of athletic shoes.
- SSSophia SperanzaSep 14, 20252.0If you’re a woman and need to use the bathroom, be aware they don’t let you enter the code yourself - they have a random male employee enter the code and open the door FOR you. Made me feel really weird and uncomfortable. Left without buying anything
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of products can I find at DSW Designer Shoe Warehouse?
DSW offers shoes, boots, handbags, and jewelry for men, women, and kids from top designer brands.
Does DSW Designer Shoe Warehouse offer delivery services?
DSW provides in-store pickup but does not offer delivery services.
What are the store hours for DSW Designer Shoe Warehouse?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is DSW Designer Shoe Warehouse located?
It is located at 3131 North Clark Street, in the Clark Halsted Shopping Mall, Chicago, IL 60657.
What payment options are accepted at DSW Designer Shoe Warehouse?
DSW accepts American Express, Discover, Mastercard, Visa, cash, and mobile payments like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Does DSW offer any special services in the store?
Yes, they offer in-store pick-up, shoe donation, self checkout, and shoe repair services.
How can I contact DSW Designer Shoe Warehouse?
You can call them at +1 773-975-7182 or email at info@dswinc.com.
What nearby places can I visit when shopping at DSW Designer Shoe Warehouse?
Nearby you can visit shopping centers like Pointe At Clark St and Marshall's, or explore entertainment at Blue Man Group Chicago and Briar Street Theatre.
Is there a UPS Access Point near DSW for convenient package pickup or drop-off?
Yes, the UPS Access Point location near DSW offers courier and shipping services, which can be convenient for customers handling shipments while shopping.
Are there medical facilities near DSW Designer Shoe Warehouse?
There are several medical providers nearby including Advocate Medical Group Neurology and various specialists, useful if you need medical attention before or after your visit.