Business Details
About
Clothing Store
Immerse yourself in the world of CHANEL at the Chicago boutique on Oak Street. Discover ready-to-wear fashion, as well as meticulously crafted handbags, small leather goods, shoes and other accessories.
Continue your experience by exploring the exceptional savoir-faire of watches from the J12, PREMIÈRE and BOY·FRIEND collections, and the exquisite artistry of CAMÉLIA, COCO CRUSH and COLLECTION N°5 fine jewelry pieces. Sunglasses, fragrance, makeup and skincare are also available at this location.
Location
Hours
Reviews
3.6
281 reviews
5 stars
167
4 stars
10
3 stars
7
2 stars
16
1 star
81
- KVKass Villanueva4 days ago5.0I bought some Chanel earrings! The sales representative was lovely and very knowledgeable! Will be returning!
- DKDenise KenneyNov 16, 20251.0The only Chanel boutique in the city shows an incredibly unpleasant attitude toward its customers. More than once, when I’ve come to shop, I’ve been told to wait outside — regardless of the weather. And the store is completely empty when this happens. It already feels uncomfortable to stand in line, so I usually end up going to other luxury stores instead. This time, I decided to try again. The staff asked me to wait, and I agreed. It was very windy outside; after standing there for a few minutes, I realized I might get sick, so I asked the security guard if I could wait inside the small entry area. I was the only person in line. Still, he refused. So is it really necessary to stand in the cold and wind just to buy something at Chanel? Why do the employees allow themselves to treat customers this way? Why doesn’t this happen at Hermès or other luxury boutiques, where people are treated with basic respect? Hopefully, someday there will be accountability for this kind of behavior
- MCMichael COct 20, 20255.0I recently purchased a pair of earrings from here. I did this purchase online through a fashion advisor named Maple. This process was went smooth. I received information about the earnings I was interested in purchasing as well as a couple bags I was interested in. Maple was very responsive and got me answers to all my questions. The experience even though it was online still felt like what I would expect in the boutique. I will likely do future purchases online as well to still get that customer service from the comfort of my home.
- JRJ ROct 3, 20251.0Get down here after driving an hour this lady lied and told me a bag that was in Vegas was not in stock. Asian lady lied right in my face for a damn sell. Called and was able to order the bag of my choice by phone
- DDDanaSep 30, 20251.0I do not plan to return to this location, and I now understand the critical reviews others have left.
Frequently Asked Questions About CHANEL
What are the operating hours for the CHANEL Chicago boutique?
The boutique is open Monday to Saturday from 11:00 AM to 6:00 PM, and on Sundays from 12:00 PM to 5:00 PM. Hours are subject to change, and capacity may be limited, so booking an appointment is recommended.
Where is the CHANEL Chicago boutique located?
It is located at 65 East Oak Street, Chicago, IL 60611, United States.
What products and services does the CHANEL Chicago boutique offer?
The boutique offers ready-to-wear fashion, handbags, small leather goods, shoes, accessories, watches from collections like J12, PREMIÈRE and BOY·FRIEND, fine jewelry, sunglasses, fragrance, makeup, and skincare.
Is it necessary to book an appointment before visiting CHANEL Chicago?
Yes, due to limited capacity and changing hours, it is recommended to book an appointment prior to your visit.
How can I contact the CHANEL Chicago boutique?
You can reach them by phone at +1 312-787-5500 or visit their website at https://www.chanel.com/us/fashion/services/boutique-chicago/.
Which nearby hair salons can I visit around the CHANEL Chicago boutique?
Nearby hair salons include Salon O Sixty Five and Blow by Blow: A Blow Dry Bar, perfect for styling appointments before or after your boutique visit.
Are there any notable jewelry stores close to CHANEL Chicago?
Yes, Van Cleef & Arpels (Chicago - Oak Street), Harry Winston, and Graff Chicago are nearby jewelry stores you might want to explore along with CHANEL.
What beauty and spa services are available nearby the CHANEL Chicago boutique?
Nearby beauty and spa services include Lisa's Nails, Tao of Brow (skincare and spa), Channing's Studio & Spa, The Spa On Oak, Pampering Moments Spa, and Best Chicago Barbers for grooming and wellness.
What is the recommended timezone to consider when planning a visit to CHANEL Chicago?
The boutique operates in the America/Chicago timezone, so please schedule your visit accordingly.
What social media platforms can I use to follow CHANEL for updates?
You can follow CHANEL on Facebook at https://www.facebook.com/chanel, on Instagram at @chanelofficial, and on Twitter at @CHANEL.