CHANEL

Reviews

• IC

  Isley Crayton

  3 days ago
  5.0
  I drove 3 hours looking for a specific shoe and had to wait over 30 minutes, after asking 2 associates was there anyone available to help I kept being told someone would come. I seen a few associates just standing around. I was tempted to go elsewhere but I patiently waited and met Maple. She’s the only reason I’m giving a 5 star review. I’ve been in other designer stores and built relationships with my advisors and this is one store that I was excited to go to but didn’t like how my friend and I was treated. Maple was very friendly and upbeat and I can’t wait to come back and give her another sale.
• SK

  Sarah Kluzinski

  Feb 21, 2026
  5.0
  Miguel was extraordinary. He didn't make me wait even a second after walking into the store before helping me with my purse repair. He was kind, professional, and very informative. He made the process easy and comfortable. My purse was dropped off due to a missing screw in the buckle. It was shipped back to me within the quoted length of time and in perfect condition. I cannot thank Miguel and Chanel on Oak Street enough.
• KC

  Krystin Corrujedo-Maddy

  Jan 31, 2026
  5.0
  I visited the Chanel store on 65 E Oak St. and the staff & store were both lovely and attentive. My wonderful SA, Maple Xie, provided incredible service and care. Since then, I continue to be in contact with Maple and she has been just as wonderful when I reach out remotely as she was in store. Maple is diligent, organized, and always helpful with any of my collection needs. Thank you Maple for all you do!
• NN

  Nikita

  Jan 29, 2026
  1.0
  Unfortunately, my experience with customer service was very disappointing. One of the representatives displayed an unprofessional attitude that was unexpected, especially in a luxury retail environment. The lack of courtesy and willingness to assist made the interaction uncomfortable and frustrating. Customer service should reflect the standards of the brand, and in this case, it fell well below expectations.
• QT

  Queen of West Texas

  Jan 24, 2026
  1.0
  ⭐️☆☆☆☆ (1 star) Extremely disappointing experience at Chanel Chicago. The staff was outright rude and dismissive from the moment I walked in. My requests were ignored, and I was made to feel unwelcome. Ironically, the attitude only shifted after they realized I was a VIP which says everything about how they treat customers they don’t immediately profile as “worthy.”

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