Cartier

Reviews

• AA

  Anusha

  Jan 1, 2026
  5.0
  Excellent experience in the store. Aiden was great at guiding us through everything. From the door we made clear what we were there for and felt welcome the entire time. I am probably not their traditional clientele but I was treated with nothing but utmost respect. Process is detailed and I never felt rushed. A+ location and Aiden did a great job
• HH

  Hiral Patel Hutton

  Dec 31, 2025
  1.0
  The Cartier team must recognize that their position as a leading designer has declined. Consequently, they require appropriate training to enhance their customer service capabilities. Customers, including myself, value not only the quality of the merchandise but also the exceptional customer service provided. In the medieval era, the name Cartier may have held a specific significance, but its relevance has diminished over time. The changing landscape of consumer preferences has shifted towards valuing services over brand recognition.
• RG

  Roman Ganshin

  Dec 26, 2025
  1.0
  ⭐️☆☆☆☆ Absolutely Disrespectful and Unprofessional Experience I am extremely disappointed with my experience at this Cartier location. As we approached the entrance, we were physically blocked from entering the store by an employee standing in the doorway. Before we were even allowed to step inside from the street, he insisted on asking how he could “help” us — without granting us basic access to the store. This behavior was rude, dismissive, and felt incredibly disrespectful. Luxury retail is supposed to be about professionalism, courtesy, and making clients feel welcome. What we experienced was the complete opposite. Being stopped at the door and interrogated before being allowed inside is not acceptable and certainly not the standard Cartier claims to represent. As a result, we chose to take our business elsewhere. There are plenty of luxury brands and Cartier locations that understand how to treat customers with respect. This experience was unprofessional and left a very negative impression. Cartier should seriously reconsider how this location trains its staff, because this kind of treatment damages the brand’s reputation.
• ED

  Esther Dominguez

  Dec 21, 2025
  1.0
  I visited Cartier today for the first time, excited and ready to make a purchase as a Christmas gift from my husband. Unfortunately, my experience quickly changed due to the sales associate’s behavior. She did not introduce herself, did not speak to us throughout the interaction, and appeared visibly annoyed when I mentioned that I decided to hold off on the purchase. The lack of professionalism and basic customer service was disappointing, especially for a luxury brand. I will be taking my business elsewhere.
• DM

  Dr. Gabriel J Martinez-Diaz, MD

  Dec 8, 2025
  1.0
  A Mixed First Impression — Highlights and Missed Opportunities This was my first time shopping at Cartier, though I am not new to the world of luxury retail or fine jewelry. The experience began in an interesting way. For transparency, we walked in late on a Sunday afternoon—typically the tail end of a luxury associate’s work week. Our group was three people, with my friend as the primary shopper and her significant other and I joining as support and additional opinions. Upon entering, there did not appear to be an organized or intentional process for greeting guests or assigning sales associates. It felt more like a “whoever gets to you first” situation, without a formal welcome or explanation of how Cartier structures their in-store experience. This lack of orientation made the entry feel a bit abrupt. We were approached by a young Hispanic gentleman—well-groomed, with immaculate hands and stylish eyeglasses—who assisted my friend. He did an excellent job identifying exactly what she wanted and guiding her through bracelet options without unnecessary detours. She is a very direct shopper, so his efficiency and focus were appreciated. Where I sensed missed opportunities: • Group engagement: At no point were the rest of us asked whether we were also interested in seeing anything—something that is common in luxury retail where group dynamics often guide purchases. I ultimately had to ask directly for him to show men’s bracelets to the gentleman in our group. To his credit, he did go upstairs to find options once prompted. • Amenities: We were not offered water or any classic hospitality touchpoints typically associated with luxury—no seating arrangement, no refreshment, no acknowledgment of amenities. When we requested champagne, we learned they do not have a liquor license and can only provide it as a parting gift. While understandable, the delivery of that message could have been more aligned with luxury guest care. • Space & comfort: The store layout did not allow for a group-friendly, comfortable environment. If private rooms exist, they were not offered. Standing during a luxury consultation can dull the experience. • Payment awareness: The transaction ultimately fell through because of an Apple Pay daily limit on the buyer’s card—an awkward moment for the group. While this is not Cartier’s fault, it underscores how a proactive mention of payment limitations could prevent uncomfortable surprises. As we waited later, I also observed associates quietly signaling to each other about who should take incoming clients. It felt a bit disorganized and, at times, gave the impression that customers might be treated differently based on perceived purchasing power or appearance. Overall, Cartier remains an iconic brand, and the associate working with us was competent and kind. But this visit highlighted that walk-in experiences lack the polish, structure, and hospitality expected from a maison of this caliber. Moving forward, I would strongly recommend making an appointment, as it may provide a more curated and elevated experience that better reflects the Cartier standard.

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