Cartier

Reviews

• NN

  Nora

  2 days ago
  1.0
  Ever since they moved to Oak Street, the in-store experience has noticeably declined. The sales team no longer feels as knowledgeable, warm, or attentive as they used to.
• MS

  Miguel Sotelo

  6 days ago
  1.0
  the worst store stole my necklace. I took it for 3 months to repair it and they still haven't given me a reason for anything. I called and they told me that they don't have a supervisor and they don't give me a reason for my necklace. They stole it
• MS

  Moe Salah

  Feb 19, 2026
  3.0
  Update : After an initially disappointing experience at this location, I was contacted by Sonia who asked to meet in person to address the situation. I truly appreciate her taking the time to listen, apologize, and make things right. We were able to exchange the bracelet, and the follow-up effort completely changed my impression. While the first visit did not meet the level of service expected from Cartier, Sonia’s professionalism and willingness to resolve the issue reflects the standard the brand should represent. Thank you for correcting the situation. am writing to formally share my experience at one of your boutique locations regarding a recent purchase and attempted exchange. Unfortunately, this was one of the most disappointing retail experiences I have encountered. On Valentine’s Day, I purchased a Love Bracelet for my wife. The following day — less than 24 hours later — I returned to the store to exchange it for a larger size. Upon entering, I immediately felt unwelcome. The associate at the front desk asked who my sales representative was and, after stating he was not present, reluctantly agreed to assist me. After I explained that I simply needed a size exchange, I was told the bracelet could not be exchanged because it allegedly had “significant scratches and damage.” This was surprising, as the bracelet had been worn for no more than approximately 30 minutes, and I had not observed any damage myself. I politely requested to speak with a manager. The associate took the bracelet upstairs and returned less than a minute later stating nothing could be done. When I asked again to speak directly with the manager, I was told he was busy on calls for the entire day and unavailable. At that point, I felt dismissed and unwelcome in the store. Since my wife would not be comfortable wearing the bracelet and I did not want to make an unnecessary second trip, I left the bracelet with the associate and requested a callback from the manager. After several hours without contact and unsuccessful attempts to reach the store by phone, I contacted Cartier corporate, who then arranged for the manager to call me. During that conversation, the manager informed me he would look into the matter and call me back. It has now been four days without any follow-up. I would appreciate your assistance in resolving this matter promptly. My intention was simply to exchange an item within 24 hours of purchase, yet the situation has remained unresolved and the level of service did not reflect the standards expected from Cartier. Please advise on the next steps and how this can be properly resolved
• AA

  Andy Adventuring

  Feb 16, 2026
  3.0
  This boutique has a pretty miserable collection of watches. My local AD has probably 5x what this boutique has. The folks here were very nice, which is why I'm giving 3 stars instead of 2. Cartier setting these people up for failure.
• DD

  Divi

  Feb 15, 2026
  1.0
  Very bad service and lack of training or knowledge of watches. We could not wait to get out fast enough. There was a gentleman who had no idea about watches so much so that we had to correct him about the watch , its mechanism etc. As a watch enthusiast, it was very disappointing. It was also very clear they did not want to serve us. All our questions were met with mono syllabic answers, some incorrect. Fyi , We walked into the Burdeens opposite with our business.

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