Cartier

Reviews

• DS

  Danil Salomatov

  Nov 15, 2025
  5.0
  Outstanding experience at the Cartier boutique in Chicago. We purchased two Love rings and received exceptional service from Marios, who was attentive, thoughtful, and guided us to the best options before seamlessly completing the purchase. We didn’t encounter any of the issues others have mentioned - everything was discreet, elegant, and detail-oriented. We walked in without an appointment and were still welcomed and helped promptly. When Marios learned it was our anniversary, he surprised us with a lovely gift from Cartier - such a classy touch. The next day we realized our rings were too small; the team exchanged them for larger sizes without any hassle. Truly the best luxury retail experience we’ve had. Heartfelt thanks to the entire staff - simply 10/10.
• PG

  Phil Godin

  Nov 5, 2025
  5.0
  We had a fantastic experience at this store! Aiden was our sales rep and we couldn't be more pleased with his efforts. He was very knowledgeable about the product choices and guided us to the best watch selection. After follow up questions and calls, he beautifully packaged our purchase and shipped it. Everything Aiden did was exceptional! We strongly recommend that you see him at the Chicago store.
• IA

  Isaac Adorno

  Nov 2, 2025
  5.0
  Had a great experience at this store. Walked in on a Saturday afternoon with no appointment, and was promptly received and guided to browsing the store until a representative was ready. Soon after, Aiden came over and helped my partner and I browse some bracelet and watch options, taking his time to show us different sizes and giving some history regarding the different pieces. The experience was fantastic and we’re very happy with our purchase - thank you again Aiden!
• JB

  Justina Bekstas

  Oct 30, 2025
  1.0
  Very unpleasant experience. Sales person was so unprofessional. And rude. When you come in to spend significant amount of money you expect service that meets your expectations or goes above it. If I could turn back the time, I would have left the store without purchase. Shame on the management that hires sales people that should work at a local store ot gas station, but not “luxury” boutique. Dont come here if you want to be treated well.
• DG

  Dehn Grunsten

  Oct 23, 2025
  5.0
  We have made multiple purchases at this location through the years. It is not only the quality of the jewelry that keeps us coming back, it is also the customer service. Erin is OUTSTANDING! I am in sales and it is clear that she truly understands excellence in customer service which results in customer retention.

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