Canada Goose Chicago

3.4
365 reviews
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Business Details

800 North Michigan Avenue, Chicago, IL
60611, United States
(312) 767-0544
https://www.canadagoose.com/us/en/chicago-store.html
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About

Clothing StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreCanada Goose

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Canada Goose Chicago
800 North Michigan Avenue, Chicago, IL
60611, United States

Hours

Reviews

3.4
365 reviews
5 stars
173
4 stars
44
3 stars
16
2 stars
15
1 star
117

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the staff for being friendly and helpful, many others reported poor customer service experiences, including rudeness and lack of assistance.

Product Quality

Several customers expressed disappointment with the quality of the coats, citing issues such as fabric wear and poor construction, especially given the high price point.

Store Experience

Customers frequently mentioned long wait times to enter the store, often in cold weather, leading to frustration and a negative shopping experience.

Returns and Exchanges

Many reviews highlighted difficulties with the return and exchange process, including issues with staff not honoring returns and poor communication regarding policies.
  • MY
    Michelle Yung
    6 days ago
    5.0
    I usually shop Canada Goose online, but India made my in-store visit amazing. She’s kind, patient, knowledgeable, and never pushy. Because of her, I’ll definitely be shopping in-store again!
  • ED
    Eric Dahlen
    Dec 30, 2025
    5.0
    Even on a busy afternoon during holiday shopping season we were given outstanding personal attention and assistance finding exactly what we needed.
  • LL
    Lauren Lupinski
    Dec 17, 2025
    5.0
    Bobby was engaging and very helpful! He was fun to work with!
  • GA
    Guillaume Alexandre
    Dec 9, 2025
    2.0
    Early December 2025, I bought a beautiful coat (a black Lawrence Long Puffer) for $1,395. As this was a significant purchase, I asked the sales staff and at the checkout if it was possible to pay in five monthly installments, with no fees. The answer was a clear YES (I asked several times different people the same question), so I decided to treat myself to this coat. To my great disappointment, I noticed that the five deferred payments (all paid with the same card) were debited on the same day, which is a flagrant breach of the store's commitment. I would add that, as a foreigner, you generated five interbank fees instead of one, if I had paid in a single installment. Finally, to my surprise, the $1,395 price I had been quoted turned into $1,537.99 due to taxes (City, State, County, Special) that do not apply to me (as a foreigner). I feel like I've been cheated, and I am very disappointed with this store's Customer Service.
  • CS
    Cody Smith
    Dec 5, 2025
    5.0
    I was looking for a particular item for quite some time at my local store (Atlanta) and online, both were sold out. I found this store had the item and called (on Black Friday). Steph (the manager) answered before the store even opened, quickly allowed me to purchase it and sent it to me. She was so kind and deserves A+ 100 percent.
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Frequently Asked Questions About Canada Goose Chicago

What is the address of Canada Goose Chicago?

Canada Goose Chicago is located at 800 North Michigan Avenue, Chicago, IL 60611, USA.

What are the operating hours of Canada Goose Chicago?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM.