Mixed reviews on customer service; while some staff were praised for their helpfulness, many customers reported rude or unhelpful interactions.
Product Quality
Customers expressed disappointment with the quality of coats, citing issues like fabric wear and poor construction for the high price.
Long Wait Times
Numerous customers complained about excessively long wait times to enter the store, often waiting over an hour in cold weather.
Store Experience
The shopping experience was marred by understaffing and poor management, leading to frustration among customers.
Positive Staff Interactions
Despite negative experiences, several customers highlighted specific staff members who provided exceptional service.
SC
Sidina Cheikh
Nov 13, 2025
5.0
Ask for Ethan , what a service!🙏
JR
Jonathan, Rosales
Nov 2, 2025
5.0
11/2/2025
Marlene was very helpful and professional! My wife and I bought our first coat there and we WILL be back because of the experience. Very great staff you have here! She was helping everyone out!