Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO® Store Chicago brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
1,452 reviews
5 stars
1,095
4 stars
239
3 stars
73
2 stars
22
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff were frequently described as friendly, helpful, and enthusiastic, enhancing the overall shopping experience.
Store Experience
Customers enjoyed the unique displays and interactive features, although some found the store smaller than expected.
Product Variety
The store offered a good selection of Lego sets and parts, but some customers felt the inventory was limited.
Cleanliness
The store was noted to be clean and well-organized, contributing to a pleasant shopping environment.
Accessibility Issues
Some customers experienced frustration with store hours and accessibility, indicating a need for improvement in these areas.
- GBGael Le Bihan5 days ago2.0The store was almost empty inside with maximum 6 or 7 families and over a hour wait oilut side
- DTDavid Thomas5 days ago3.0Finding this store was quite a challenge. It’s located on the 3rd floor of the mall, but there is a noticeable lack of signage directing you there, which made it a bit frustrating to navigate. We visited shortly after Christmas, so they were unfortunately very low on stock and the shelves were pretty bare. However, I’m definitely interested in coming back once they’ve replenished their inventory. I’d like to see the full selection under normal circumstances.
- SMSimon MichalDec 27, 20251.0Hours say 10am, standing here at 10:40am with 50 or so other people, doors locked lights down and nobody in sight
- ALAlejandro LlerasDec 22, 20255.0A Lego lover dream come true. There was a line to go in, but even though it was snaking three times, we didn't wait for more than 10 minutes. The staff inside were super helpful. Also, great place to redeem your Lego Points. We got $40 off! Oh, and check the dragon on the ceiling! Soo cool!
- MBMeaghan BurtonDec 18, 20255.0Cal made our visit awesome! He noticed my boyfriend and I’s interest in the Arkham Asylum set and let us take it out of the display to hold it and check it out in detail. He was super friendly and enthusiastic 😄
Frequently Asked Questions About The LEGO® Store Chicago
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I sign up for the LEGO VIP Program at The LEGO® Store Chicago?
You can become a LEGO® VIP member by visiting The LEGO® Store Chicago and asking a Brick Specialist to sign you up. After signing up in-store, you will receive emails to complete registration and get your digital VIP card.
How do I redeem my LEGO VIP Points?
Redeem your VIP Points by visiting your VIP account on LEGO.com and choosing to redeem a voucher for online or in-store shopping.
Does The LEGO® Store Chicago price match other retailers?
The LEGO® Store Chicago doesn’t price match because store and online promotions can differ. They strive to offer fair and consistent pricing in all locations.
What should I do if my LEGO set is missing a piece or if I lost one?
Visit the store's Pick-A-Brick wall to buy missing pieces or request free replacement pieces shipped to your door via LEGO.com under 'Help' > 'Replacement Parts'.
Is there a charge to visit The LEGO® Store Chicago?
No, all LEGO Stores including the Chicago location are free to enter.
Can I purchase individual LEGO bricks at The LEGO® Store Chicago?
Yes, you can buy individual pieces from the Pick-a-Brick wall which offers a changing selection for creative building.
How can I check if a specific LEGO set is in stock at The LEGO® Store Chicago?
Check stock availability by searching the set on LEGO.com, clicking ‘Check Store Stock’ for this location, or by calling the store directly for assistance.
What are the store hours for The LEGO® Store Chicago?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday and Saturday from 11:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM, with special holiday hours.
What payment options are accepted at The LEGO® Store Chicago?
The store accepts Android Pay, Apple Pay, Cash, Mastercard, and Visa payments.
What nearby places can I visit along with The LEGO® Store Chicago?
You can visit nearby places like Build A Bear Workshop for entertainment, Te Amo Boba Bar for bubble tea, and Macy's department store for shopping, all within the area near 835 North Michigan Ave.
How can nearby transit or landmarks help me find The LEGO® Store Chicago?
The LEGO® Store Chicago is located near the Chicago River and Michigan Ave. Bridge, a well-known landmark that can help you orient yourself when visiting the store at Water Tower Place on North Michigan Avenue.
Are there any other toy or clothing stores near The LEGO® Store Chicago that I might visit?
Yes, nearby you can also find LEGO, a hobby and toy store, as well as clothing and boutique stores like J.Jill, Lacoste, and Banana Republic, making it convenient for a full shopping experience.