Business Details
About
Clothing StoreMen's Clothing StoreFashion Accessories Store
Charles Tyrwhitt is a multi-channel British clothing retailer, specialising in men’s shirts, shoes, suits, knitwear and accessories
Location
Hours
Reviews
4.2
158 reviews
5 stars
109
4 stars
16
3 stars
9
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, many reported rude or unhelpful service, leading to a negative shopping experience.
Product Quality
Customers generally appreciate the quality of the shirts and suits, noting good fit and style, although there are complaints about specific items ripping or not matching online descriptions.
Store Experience
Several reviews mention issues with the store's appointment system and inventory, leading to frustration among customers who found items out of stock or had trouble accessing services.
Staff Attitude
While some staff members received high praise for their assistance, others were described as curt or dismissive, impacting the overall shopping experience.
Online vs In-Store
Many customers recommend shopping online due to better service and product availability, suggesting that the in-store experience does not match the quality of the products.
- MJMostafa jaman3 days ago4.0Perfectly cooked!
- AMAl MomitNov 2, 20253.0All around incredible.
- PNPaul NonySep 24, 20255.0I was in a pinch needing a new suit, and I needed a place that I could walk out with a new suit same day. Bobby was very helpful and had me out in 30 minutes with a perfectly fitting suit and shirt plus a great looking new tie. Excellent service.
- MVMonica VelaSep 1, 20251.0Products are worth the mistreatment, unfortunately.
- MHMahad HusseinAug 22, 20251.0I’ve been a loyal Charles Tyrwhitt customer online for almost two years and love their shirts and suits for quality and style. Unfortunately, my experience at the Chicago store was very disappointing—the staff were unfriendly and unhelpful, and I felt unwelcome. On top of that, all items had no visible price tags, which was frustrating. I expected much better service from a brand I usually trust.
Frequently Asked Questions About Charles Tyrwhitt
What products does Charles Tyrwhitt specialize in?
Charles Tyrwhitt specializes in men's shirts, shoes, suits, knitwear, and accessories.
Where is Charles Tyrwhitt located?
Charles Tyrwhitt is located at 208 South LaSalle Street, Chicago, IL 60604, USA.
What are the store hours for Charles Tyrwhitt?
The store is open Monday to Friday from 10:00 AM to 6:00 PM, Saturday from 11:00 AM to 5:00 PM, and closed on Sundays.
What payment options does Charles Tyrwhitt accept?
Charles Tyrwhitt accepts American Express, Cash, MasterCard, and Visa.
How can I contact Charles Tyrwhitt via email?
You can contact Charles Tyrwhitt at usshop.chicago@ctshirts.co.uk.
Does Charles Tyrwhitt welcome LGBTQ customers and provide a transgender safe space?
Yes, Charles Tyrwhitt welcomes LGBTQ customers and is a transgender safe space.
Are there parking options near Charles Tyrwhitt?
Yes, SP+ Parking is nearby, offering convenient parking options for customers visiting Charles Tyrwhitt.
What hotels are close to Charles Tyrwhitt for out-of-town visitors?
The LaSalle Chicago, Autograph Collection is a nearby hotel where visitors can stay when shopping at Charles Tyrwhitt.
What dining options are near Charles Tyrwhitt?
Grill on 21, an American restaurant and diner, is close to Charles Tyrwhitt and offers dining options before or after your visit.
Are there public transit options near Charles Tyrwhitt?
Yes, there is a CTA Bus Stop (14061) nearby which can help you reach Charles Tyrwhitt by public transit.