American Eagle

Reviews

• NM

  Nevaeh Murray

  Jan 20, 2026
  1.0
  This location is consistently disappointing. Almost every time I come in, the employees are rude, unwelcoming, and don’t seem interested in helping customers. I usually end up standing around waiting for a fitting room while staff are chatting, and then I’m told with attitude that I should “ring the bell next time.” It’s not the customer’s job to track down help — staff should be paying attention and doing their jobs. I like American Eagle as a brand, but this store seriously needs better customer service.
• JM

  Jennifer Meyer

  Oct 13, 2025
  1.0
  I bought a white bikini with pink trim on sale for around $10 and the first time I washed it, it came out with pink stains all over the white part! I sprayed it with stain removal, and washed it again, still stained. I kept this process up over several washes until this past weekend when the pink trim stained two additional clothing items (dumb to wash it with other clothes I now realize, but water is expensive). I reached out to American Eagle only to be told “after careful review, we regret to inform you that we are unable to grant an exception to our return policy.” I have been a LOYAL AE customer for over 20 years and have NEVER attempted to get “something for nothing” from them! If I was attempting to con them, I think I’d try to get more than $10!!! Not to mention the ruined clothing thanks to this shoddy product!! Absolutely insane that they would treat a formerly loyal customer like this!!
• MK

  Madonna Kincade

  Mar 12, 2020
  1.0
  Extremely rude employee (Manager I would guess) offered no help at all. When asked to use the dressing room she did not respond or stop what she was doing with the clothes until she felt like it, then walked over and put my daughter in one that she had to clean out 1st. When we got to the checkout there was another employee ringing up another customer (only other one in the store) as the manager continued doing whatever it was with the clothes. As we waited a customer came in to return something, she approached the manager so she (manager) went behind the counter (appeared to be very annoyed) did something on one register then came over to where we were waiting, did not say a word, the customer said excuse me, then the manager said she needed to use that register. The other employee was finishing with the customer that she had been helping and turned to the manager to ask if she could leave now, at 1st the manager replied with yes, then she said no check her (my daughter & only one remaining in the store) out 1st. So the employee (who then also appeared annoyed) started ringing my daughter up and the manager walked away and got on her phone. Awful customer service. Mainly by the manager (A).
• TH

  Todd Hooper

  Aug 8, 2018
  5.0
  American Eagle offers quality clothes as usual. The staff here were really helpful.

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