Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 1504 Fox Valley Ctr in Aurora, IL or shop the collection online.
I love express .. However the Fox Valley store gets a ZERO for customer service. Especially the store manager Hannah. Sadly I just observed her been super rude, and inpatient to a customer who only wanted to exchange a shirt and spoke very little English . The lady exchanging the shirt had her little 8 year old girls translating for her. When the manager walked away irritated that she had to go look for another size, The lady said to her girls she wanted to cry and felt helplessness because of the way she was been treated at a place where she is spending Money.. Although the manager did not speak Spanish, she could have gotten help from the other employees at the store who might have spoken Spanish , or she could have shown more patience,
respect and compassion to someone who is spending their money there and needed help ! …I felt compelled to write this review on the lady’s behalf.. I was next in line and to my surprise Hannah’s attitude was still the same. Arrogant, unfriendly and just flat our RUDE! She asked me for a tracking number which I did not have, she told me to look it up in my email. I mentioned I have returned clothes before w/o needing other than my ID, my express credit card , or phone number. After struggling to find it in my emails she finally got fed up and asked me to just enter my phone number which could’ve been done when I first said I didn’t have it.. When I asked for a manger she arrogantly said “I am the manager” .. Which was even more DISSAPOINTING!!! How can someone like Hanna be in charge of the store 🤯??!!….So far the worst experience at my favorite store !
And to the lady who wanted to cry! Keep your head up and don’t let ignorant rude people ruin your day .
JK
Jeyadev K
Jun 13, 2023
4.0
U get super stylish dress but less collection.
Currently sale is going on. Grab it before it ends
HG
hgs gs
May 1, 2020
5.0
Good deals great clothes
TC
Transvestite Christine
Sep 30, 2017
4.0
Transvestite Friendly. Nice selection. Very Friendly Staff.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fox Valley hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
Where can I buy an Express gift card?
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Fox Valley hiring?
Please visit https://www.express.com/g/careers/ to view and apply for open positions.
How do I contact Express customer service?
You can reach Express customer service at 1-888-397-1980 for comments, questions, and suggestions.
Can I return online orders to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store but not at Express Factory Outlet stores.
What is the shipping time for Express clothing?
Standard delivery orders typically arrive in 5-7 business days within the United States, excluding holidays.
What is the return policy at Express?
Returns and exchanges are accepted within 30 days for U.S. store and online purchases, with certain restrictions including no returns from Factory Outlet stores.
What sizes does Express offer?
Express offers women's sizes 00-14 and men's sizes XS-XL both online and in stores.
What types of clothing does Express Fox Valley offer?
Express offers women’s jeans, dresses, sweaters, and men’s jeans, suits, graphic tees, plus shoes, jewelry, and accessories at 1504 Fox Valley Ctr, Aurora, IL.
What are the store hours for Express at Fox Valley Center?
Open Monday to Thursday from 10 AM to 8 PM, Fridays and Saturdays 10 AM to 9 PM, and Sundays 11 AM to 6 PM.
What nearby stores can I visit before or after shopping at Express?
You can visit nearby stores like Aéropostale, Hollister Co., Zumiez, and PacSun for more clothing options, or Build-A-Bear Workshop and Disney Store for gifts and toys.
Are there dining options near Express at Fox Valley Center?
Yes, dining options nearby include KFC, Cajun Cafe & Grill, 4x4 Extreme Burgers, Auntie Anne’s Pretzels, Subway, and #fries, perfect for a meal during your shopping trip.
What entertainment venues are near Express for a fun outing?
Nearby entertainment includes Round 1 Bowling & Amusement and Round One Entertainment, which offer arcade games, bowling, and other recreational activities.
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