Marc Jacobs - Chicago Premium Outlets

Reviews

• BS

  Bryant Salmeron

  Jan 6, 2026
  5.0
  I was trying to get in and out, but I needed help finding what I needed. Paris, was able to help me get in and out. She was great and excellent customer service.
• KM

  Kara Marr

  Nov 16, 2025
  5.0
  I was looking for a specific purse so I called the store at the Aurora location and spoke to Eureka. She was very helpful and even sent me a picture of the purse I was inquiring about to be sure it was exactly what I wanted. Since I did not live in the area, she promptly offered to ship it to me. I later was able to visit her store in person and met Eureka face to face. She is everything you want in a customer service role. Friendly and knowledgeable. I will definitely be a repeat customer!
• KD

  Kevin Dowe

  Oct 14, 2025
  5.0
  Eureka, the general manager, was so kind and helpful with assisting me with my bag exchange. She went out her way for me by coordinating an item return at a more convenient store location for me to reach and ship my desired bag to my house. Definitely give this location a visit, I’m sure her staff will be just as eager to assist you with your in-store or online purchase.
• LG

  Lauren Gunter

  Sep 23, 2025
  5.0
  Shoutout to Eureka and Her Amazing Team! I’m from Detroit, and Eureka truly made magic happen for me, all in less than 24 hours! I needed 6 wallets for my line sisters, and not only did she deliver fast, but she also packaged each one in a dust bag and a gift box, so I didn’t have to lift a finger. The customer service was top-tier ! She helped me even while she was off the clock. Talk about going above and beyond! 🙌🏾 As someone who also works in retail, I know how often the bad gets highlighted and the good gets overlooked. So I just want to say: THANK YOU, Eureka! Your dedication and hustle did not go unnoticed. You’ve got a customer for life and yes, I’ve got your number saved for future purchases! 🖤✨
• AL

  Alex Lau

  Mar 17, 2024
  1.0
  Beware shopping online and trying to return in store. I called customer service ahead of time to ensure I was in the guidelines BEFORE driving to Aurora (where I was told to go). The MOD (Desiree) was helpful and tried to find someone to take my return. Customer service only offered a label after they sent me to the outlet. Then she called Rachel (maybe a DM?) Who instructed her to send me 45 min more out of my way to Oakbrook. If you can do an offline return in one location why not the other? Customer service is a CHOICE not a policy- do better Marc Jacobs! Let’s see if I actually get a refund.

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