Marc Jacobs - Chicago Premium Outlets

Reviews

• KM

  Kara Marr

  Nov 16, 2025
  5.0
  I was looking for a specific purse so I called the store at the Aurora location and spoke to Eureka. She was very helpful and even sent me a picture of the purse I was inquiring about to be sure it was exactly what I wanted. Since I did not live in the area, she promptly offered to ship it to me. I later was able to visit her store in person and met Eureka face to face. She is everything you want in a customer service role. Friendly and knowledgeable. I will definitely be a repeat customer!
• KD

  Kevin Dowe

  Oct 14, 2025
  5.0
  Eureka, the general manager, was so kind and helpful with assisting me with my bag exchange. She went out her way for me by coordinating an item return at a more convenient store location for me to reach and ship my desired bag to my house. Definitely give this location a visit, I’m sure her staff will be just as eager to assist you with your in-store or online purchase.
• LG

  Lauren Gunter

  Sep 23, 2025
  5.0
  Shoutout to Eureka and Her Amazing Team! I’m from Detroit, and Eureka truly made magic happen for me, all in less than 24 hours! I needed 6 wallets for my line sisters, and not only did she deliver fast, but she also packaged each one in a dust bag and a gift box, so I didn’t have to lift a finger. The customer service was top-tier ! She helped me even while she was off the clock. Talk about going above and beyond! 🙌🏾 As someone who also works in retail, I know how often the bad gets highlighted and the good gets overlooked. So I just want to say: THANK YOU, Eureka! Your dedication and hustle did not go unnoticed. You’ve got a customer for life and yes, I’ve got your number saved for future purchases! 🖤✨
• NS

  Nancy Salcedo

  Aug 3, 2025
  1.0
  Walked into an empty store no other customers around so all eyes were on my mom and me while we browsed around. The sales associate was staring my autistic son down to the point where I felt uncomfortable. Some people are not taught not to stare at people with disabilities and it really shows. I’ve purchased a couple bags before at this location and today I had to stop myself from getting a bag because of the shopping experience I had. Items I’d touch I was told the price of without me even asking as if I couldn’t afford it. Midway through the store I had to stop and process what was going on so I looked at my mom and told her “they are watching us every move so I’m definitely not buying anything” after taking a second look at a bag I really wanted. Overall, a nice store but sale associates need improvement. Visited on Saturday August 2nd around 4:30pm
• KC

  Khala Carter

  May 30, 2025
  1.0
  Came here today, 5/30 around 1215pm and there was only one young lady working with glasses. She never greeted me and I actually had to let myself (and the other customers waiting) in the store because she never acknowledged 3 customers standing there. I looked at a purse and she never came to greet me or asked if I needed assistance. I asked her the price of the purse and she just told me she thought it was $175. As I watched her and walk another customer out of the store, I decided I wanted to purchase the bag. I walked up to the counter to ask to purchase the purse and she cashed me out but treated me differently than her other customer. Unsure if it was because of my ethnicity or if she was just in a bad mood. I ended up purchasing the bag but I’d never recommend this store to anyone. Customer service was piss poor.

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