Question 1

Does the Chicago Premium Outlets location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Chicago Premium Outlets location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Chicago Premium Outlets location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Chicago Premium Outlets location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What type of products can I find at Kate Spade Outlet in Aurora?

Accepted Answer

Kate Spade Outlet offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, focusing on joyful and modern sophistication.

Question 8

What are the store hours for Kate Spade Outlet in Aurora?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM, with special holiday hours varying on certain dates.

Question 9

Where is Kate Spade Outlet located?

Accepted Answer

Kate Spade Outlet is located at 1650 Premium Outlet Blvd, Suite 1021, Aurora, IL 60504.

Question 10

Can I pick up my online order in-store at Kate Spade Outlet?

Accepted Answer

Yes, you can use the Buy Online Pickup In Store (BOPIS) service. You'll receive an email when your order is ready, and you can pick it up within 48 hours with your order confirmation and valid ID.

Question 11

Does Kate Spade Outlet in Aurora accept Klarna as a payment method?

Accepted Answer

Yes, you can use Klarna in-store by setting up Apple Pay or Google Pay for the Klarna digital credit card via the Klarna app, which works as any other contactless payment.

Question 12

Does the Kate Spade Outlet accept returns or exchanges for online purchases?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at specialty Kate Spade stores within 30 days, excluding airport and department stores.

Question 13

Are price adjustments available at the Kate Spade Outlet?

Accepted Answer

Yes, full-price items that are still in stock can receive a one-time price adjustment if marked down within 7 days of purchase, excluding final sale or promotional purchases.

Question 14

Which nearby stores could I visit for more shopping options near Kate Spade Outlet?

Accepted Answer

Nearby stores include Abercrombie Kids, Polo Ralph Lauren Factory Store, Zales Outlet, Aldo Outlet, New Balance, and Old Navy Outlet, offering clothing, accessories, shoes, and jewelry.

Question 15

Are there any nearby beauty and cosmetics stores near Kate Spade Outlet?

Accepted Answer

Yes, The Cosmetics Company Store and Cosmetics Company Outlet are close by, providing a great opportunity to shop for beauty and cosmetic products in the area.

Question 16

What dining options are available near Kate Spade Outlet in Aurora?

Accepted Answer

Villa Italian Kitchen Aurora, a pizza restaurant, is nearby, offering a convenient place to enjoy a meal before or after shopping.

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