American Eagle

Reviews

• LA

  Linda Arnold

  Jan 19, 2026
  1.0
  I went to the store (Fox Valley Mall) 1/18/2026 because I needed to return an item that was the wrong size. Yadi was the one I got and she was extremely rude…rolling her eyes while two other girls in her little group were laughing behind her. I walked away w no help and the one girl I believe her name was Katlyeen was the only one on the floor sorting clothes while the 3 others laughed and made faces as I left. Katlyeen caught me as I was leaving and had me call the 800 to get the code # to return my order. If it wasn’t for her I’d have had to drive home get the slip and come back. Yadi helped me w/o speaking to me then just walked away. AE shouldn’t hire someone like that. AE definitely has the wrong person in management if she was…the other girl Katlyeen was helpful and she was the only one doing something in the store while the others chatted in the corner. I came back an hour later to thank the young lady again and she was still on the floor and the same girls were behind the register laughing and still on their phones. AE I suggest you do some cleaning up with that young lady if you want business because the way she acted I wouldn’t come back to that store if she was there. Also if she was in management I’d rethink that and put Katlyeen in that position because she was the only person doing something in that store.
• EV

  Emily Vickers

  Dec 14, 2025
  5.0
  Such a wonderful experience. Staff members were kind, helpful, and approachable. Special shoutout to Shelly and Ainsley for helping me at the checkout, they made sure I was able to order what I wanted in my size. Thanks!!
• LH

  Lauren Heidenreich

  Oct 25, 2025
  1.0
  Management was rude and unhelpful.
• CR

  Chris Roncone

  Sep 20, 2025
  1.0
  Walked the entire store without a greeting or being helped. This IS the primary reason why malls are doing poorly! Also, This IS American Eagle! What used to be a great experience has now turned into a dry one. This is the store my wife wanted to go to on her birthday. The experience left a bad taste in our mouth. Probably will not return to this location.
• GC

  Gustavo Chavoya

  Jul 24, 2018
  1.0
  Rude, condescending, untrained employees. Learn how to treat your customers. Retail businesses are sinking, you don't want the few customers you have left to stop giving you business for your unprofessional customer service.

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