Slow service, staff are unhelpful and need some training
LA
Linda Arnold
Jan 19, 2026
1.0
I went to the store (Fox Valley Mall) 1/18/2026 because I needed to return an item that was the wrong size. Yadi was the one I got and she was extremely rude…rolling her eyes while two other girls in her little group were laughing behind her. I walked away w no help and the one girl I believe her name was Katlyeen was the only one on the floor sorting clothes while the 3 others laughed and made faces as I left. Katlyeen caught me as I was leaving and had me call the 800 to get the code # to return my order. If it wasn’t for her I’d have had to drive home get the slip and come back. Yadi helped me w/o speaking to me then just walked away. AE shouldn’t hire someone like that. AE definitely has the wrong person in management if she was…the other girl Katlyeen was helpful and she was the only one doing something in the store while the others chatted in the corner. I came back an hour later to thank the young lady again and she was still on the floor and the same girls were behind the register laughing and still on their phones. AE I suggest you do some cleaning up with that young lady if you want business because the way she acted I wouldn’t come back to that store if she was there. Also if she was in management I’d rethink that and put Katlyeen in that position because she was the only person doing something in that store.
EV
Emily Vickers
Dec 14, 2025
5.0
Such a wonderful experience. Staff members were kind, helpful, and approachable. Special shoutout to Shelly and Ainsley for helping me at the checkout, they made sure I was able to order what I wanted in my size. Thanks!!
LH
Lauren Heidenreich
Oct 25, 2025
1.0
Management was rude and unhelpful.
GC
Gustavo Chavoya
Jul 24, 2018
1.0
Rude, condescending, untrained employees. Learn how to treat your customers. Retail businesses are sinking, you don't want the few customers you have left to stop giving you business for your unprofessional customer service.
What types of products can I find at American Eagle in Fox Valley Center?
You can find a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What brands are available at the American Eagle store in Aurora, IL?
The store carries American Eagle Outfitters, AEO Factory, and aerie brands.
Does American Eagle offer in-store pickup or delivery services?
Yes, American Eagle offers in-store pickup and curbside pickup services, but does not offer delivery.
What are the opening hours for American Eagle at Fox Valley Center?
The store is open from 10:00 AM to 8:00 PM Monday through Thursday, 10:00 AM to 9:00 PM on Friday and Saturday, and 11:00 AM to 6:00 PM on Sunday. Holiday hours may vary.
Where is the American Eagle store located in Aurora, IL?
It is located inside Fox Valley Mall at 2410 Fox Valley Mall, Aurora, IL 60504.
What payment options does American Eagle accept?
American Eagle accepts Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there any popular clothing and accessory stores near American Eagle in Fox Valley Mall?
Yes, nearby stores include G by Guess, Windsor Fashions, Under Armour, and Charming Charlie, offering a variety of women's clothing, fashion accessories, and footwear.
What beauty and cosmetic stores are close to American Eagle in Fox Valley Center?
Bath & Body Works, New Beautee, Merle Norman, and kashhairstudios are nearby, offering beauty supplies, skincare, cosmetics, and hair salon services.
Can I visit any food or cafe spots near American Eagle when shopping at Fox Valley Mall?
Yes, nearby you can find Ma Tea House, offering bubble tea and cafe options, Crab Crackin seafood restaurant, Dippin' Dots ice cream shop, and Cinnabon bakery and smoothie bar.
How might nearby stores enhance my shopping experience at American Eagle in the Fox Valley Center?
You can enjoy a full shopping day by visiting nearby stores like Macy's Fox Valley for department store shopping, Helzberg Diamonds for jewelry, and Sunglass Hut for eyewear, all conveniently located within Fox Valley Mall.
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