Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Alton, IL location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
867 reviews
5 stars
484
4 stars
213
3 stars
98
2 stars
36
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude interactions and lack of assistance.
Product Availability
Several customers noted issues with product availability, including empty shelves and limited selection, particularly in specific categories like plus sizes and men's clothing.
Sales and Pricing
Many customers appreciated the sales and discounts offered, but some expressed concerns about misleading pricing and high regular prices.
Store Condition
The store is generally described as clean and organized, though some reviews mentioned it feeling run down or poorly stocked.
Checkout Experience
The checkout process received mixed reviews, with some customers frustrated by aggressive credit card pitches and slow service.
- NKNorma KaceraNov 3, 20255.0I want to pay a compliment on your cashier Merit. Not only is she the friendliest person, she was very helpful explaining the coupons and helping some of us navigate technology. You definitely have an asset with this employee!! I shopped the Alton IL store on Sunday, November 2nd.
- LBLinda BehlmanmSep 10, 20253.0I came for curtains to match what I have. No 63" it black color in the store
- WBWilliam BowserJun 25, 20254.0Good quality clothing and attentive staff!
- CSCyndy StrandJan 5, 20204.0Nice store but they were very whipped out of sizes and stuff. Did find my son a very nice sweatshirt but it was pricey even after discount.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Alton, IL offer?
JCPenney offers apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Where is the JCPenney store located in Alton?
It is located at 150 Homer Adams Pkwy inside Alton Square Mall, Alton, IL 62002.
What are the JCPenney Alton store's hours of operation?
Monday to Thursday: 11:00 AM - 7:00 PM; Friday: 10:00 AM - 7:00 PM; Saturday: 10:00 AM - 9:00 PM; Sunday: 12:00 PM - 6:00 PM.
Does JCPenney Alton offer curbside pickup and free shipping?
Yes, JCPenney in Alton offers both free shipping and curbside pickup options.
Which brands and exclusive lines can I find at JCPenney Alton?
You can find brands like St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, among others.
What payment methods does JCPenney Alton accept?
They accept American Express, Check, Discover, MasterCard, and Visa.
Is JCPenney Alton accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms.
What other stores and services are nearby to JCPenney in Alton Square Mall?
Nearby places include Bath & Body Works, MasterCuts hair salon, GameStop, GNC, Famous Footwear, Macy's, and Olga's Kitchen.
How can customers use nearby transit and amenities to find JCPenney at Alton Square Mall?
Customers can visit Alton Square Mall, which hosts JCPenney along with services like the United States Postal Service and nearby eateries like Cookie Factory bakery, making it convenient to shop and access amenities.
Are there other retail options near JCPenney for clothing and shoes?
Yes, nearby you can find Ross Dress for Less, Maurices, Finish Line, Payless ShoeSource, and Hibbett Sports for a variety of clothing and shoe options.