American Eagle

Reviews

• CC

  C C

  Mar 28, 2026
  1.0
  I bought 4 pants the same size took the tags off because 3 of the 4 that I tried in in store fit big mistake although the jeans were unworn and unwashed and I brought the tags and the receipt they still wouldn’t take them bc the tags weren’t on the pants and for some reason the black pants are much smaller then all other washes. I thought the sizing would be the same for all pants and when I bought them they never mentioned that once the tags came off even if unwashed and unworn an with receipt they’d be un refundable or exchange. The cashier did not care at all even though I explained I bought 3 other pairs the same size that did fit but those just didn’t.
• SZ

  Shelby Zane

  Feb 27, 2026
  5.0
  I had such an incredible experience with Amanda at American Eagle last night. To be honest, I’ve always been a little apprehensive about shopping at American Eagle because it wasn’t a great experience for me when I was younger. I recently ordered several pairs of jeans online after seeing some styles I liked, but none of them worked out, so I went into the store planning to simply return everything and probably not shop there again. Amanda completely changed that for me. From the moment she started helping me, she was knowledgeable, patient, and genuinely invested. She explained the different fits, rises, and styles of jeans, walked me through tops and sizing, and even paid attention to what I was already wearing to help guide her recommendations. She made the entire experience feel comfortable and personalized instead of overwhelming. I left not only keeping items, but buying more — and I even placed another online order the next morning because I felt so confident about the brand and the sizing. That is 100% because of Amanda. She turned what I thought would be a quick return into a completely positive shopping experience. I can’t speak highly enough of her and truly hope she gets recognized for the way she shows up for customers.
• BB

  Blah Blah

  Jan 24, 2026
  1.0
  Went today in the morning and employees definitely woke up on the wrong side of the bed, they never greeted, never asked if I needed help, nor smile the very least straight up dirty looks if you don’t like retail do not work at one. Will not be coming to this location again. 👎
• LW

  Linda West

  Dec 28, 2025
  2.0
  today I came in and although I didn’t get greeted, I didn’t think too much of it . I was browsing and grabbed some stuff that I wanted to try on, workers would look at me but never once asked if I needed assistance ( there was maybe 3 other customers in the store) when I went up to one of them she kindly helped me out ( hence why I’m giving the 2 stars). Overall the customer service just was not great.
• TM

  T M

  Nov 29, 2025
  5.0
  Went looking for gift ideas for my kids and had a great experience with Chloe who was super helpful. She was able to help me find items for both my teen boy and teen girl…even a few things for myself!

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