Business Details
About
Book Store
The BYUI University Store offers BYUI and Ricks College clothing, dorm supplies, games, computers, and much more. We supply the academic needs for BYUI students, faculty and staff. We are also here for the community, alumni, and others who love BYU–Idaho! Shop in store or online.
Location
Hours
Reviews
4.4
361 reviews
5 stars
241
4 stars
76
3 stars
22
2 stars5
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, although some reported inconsistent experiences.
Product Selection
The store offers a wide variety of products, including school supplies, merchandise, and snacks, which customers found convenient.
Pricing
Customers noted that prices are generally higher than other stores, which is expected for a campus bookstore, but some felt it was excessive.
Store Organization
While the store is often described as clean and well-organized, some customers found it confusing to navigate, especially during busy times.
Checkout Experience
The checkout process is generally quick, but there were complaints about unclear return policies and pricing discrepancies.
- DEDarcell EstesOct 8, 20255.0I went the 3 days before the Track started, and the line was forever. I went back the coming Monday, and their wasn't a line.
- CCColewithanSAug 26, 20255.0Great place. I love shopping here for anything I might have forgotten from my last grocery run. The employees are really kind, always know how to help, and know where to show you what you’re looking for. Overall 5 stars for the service, atmosphere, and convenience. A bit expensive, but very convenient for students.
- ARAmber RobbinsAug 2, 20252.0I received a charge for class materials from the bookstore only a month before the end of the semester, which was pretty surprising considering that I thought I'd already paid for it at the start of the semester. This led me to discover that I actually paid for a textbook in a different course — one that I never used because I already have a previous edition and could have opted out of if the bookstore had actually informed me that not all my charges would be posted when the semester began. When I explained the confusion and requested a refund, I was told it wasn’t possible because the newer edition that I unintentionally paid for was “mandatory”—despite the fact that there was an opt-out option for it. This matter dragged on for three months, mainly due to the difficulty of getting the manager to respond to my emails. My tone was always respectful and clear, but the replies I did receive were rigid and they never addressed the heart of the issue: the bookstore should be more transparent about delayed charges and more flexible when students aren’t clearly informed. If students are expected to pay for materials by a deadline early in the semester, then the bookstore should also be expected to meet that same deadline—or at least notify students when a charge will be delayed. REPLY TO OWNER: Thank you for responding to my review. I did receive a refund last month, but it was for a completely separate issue. That refund was for materials I already owned for a different class I was retaking that didn’t offer an opt-out option. I was refunded after providing proof of purchase, which I truly appreciated. I added an extra star to my review for this reason.
- BCbenjamin corniaJul 6, 20254.0It’s a very good store. It has everything I want. I would give it five stars, but I did have one notable bad experience. I rented a used textbook for a class. The point was to save some money, for I had no intention of reading that textbook later. The textbook I rented was shabby and looked like it had been left out in the rain when I got it, but it was legible and functional, so no issue there. When I tried to return the textbook at the end of the semester, one of the employees lied and said I had damaged the textbook and that they never would have loaned out a used textbook with that amount of water damage. I forget if they had me pay for a new textbook to replace their rental or if they had me buy the shabby rental textbook that I used, but either way, it was a shady move on their part.
- ASAaron S.Jun 22, 20255.0Awesomeness
Frequently Asked Questions About BYU–Idaho University Store
What products and services does the BYU–Idaho University Store offer?
The store offers BYUI and Ricks College apparel, dorm supplies, games, computers, and academic necessities for students, faculty, staff, alumni, and the community. You can shop in-store or online.
Where is the BYU–Idaho University Store located?
It is located at 101 E Viking St, MC142, Rexburg, ID 83460, USA.
What are the store hours for the BYU–Idaho University Store?
The store is open Monday, Wednesday, Thursday, and Friday from 8:00 AM to 5:00 PM, and Tuesday from 8:00 AM to 11:15 AM and 12:15 PM to 5:00 PM. It is closed on Saturdays and Sundays.
Is the BYU–Idaho University Store open on holidays?
The store has special holiday hours and closures. For example, it is open from 8:00 AM to 3:00 PM on November 19 and 26, 2025, but closed on November 27-29, December 20, 25-27, 31, and January 1.
What payment methods does the BYU–Idaho University Store accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
How can customers contact the BYU–Idaho University Store?
You can call the main phone number at +1 208-496-3400 or the alternate phone at +1 208-496-3479, or email universitystoresupport@byui.edu.
Can I shop online at the BYU–Idaho University Store?
Yes, you can shop online at https://www.byuistore.com/
What nearby dining options are available close to the BYU–Idaho University Store?
Nearby dining options include The Crossroads (a food court diner), Caliente (a Mexican/Latin American restaurant), Campagna (a sandwich shop), Teton Grill (burger restaurant), and Apollo Gyros (Greek restaurant), perfect for grabbing a meal before or after your visit.
Are there nearby facilities where students can print or copy materials?
Yes, nearby places like Think Custom Printing and Print and Copy Services provide screen printing, t-shirt printing, and printing services to support your academic needs.
What campus resources are located near the BYU–Idaho University Store that might assist students?
Nearby resources include the Accessibility Services Office, Career Center, Testing Center, International Services Office, and Student Activities Office, which provide various support and educational services.