Brand Certified
JCPenney
4.2(1581 reviews)
Certified by JCPenney • Feb 22, 2026
Business Details
300 N Milwaukee St, Boise, ID
83704, United States
Certified by JCPenney • Feb 22, 2026
(208) 376-0555
Certified by JCPenney • Feb 22, 2026
https://www.jcpenney.com/locations/id/boise/clothing-stores-boise-id-2312.html
Certified by JCPenney • Feb 22, 2026
About
Certified by JCPenney • Feb 22, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Boise, ID location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Feb 22, 2026
Hours
Certified by JCPenney • Feb 22, 2026
Reviews
4.2
1,581 reviews
5 stars
846
4 stars
386
3 stars
202
2 stars
53
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and unhelpful responses to inquiries.
Product Availability
Customers expressed frustration over limited sizes and styles available, particularly in the big and tall sections.
Return Policy Issues
Many customers reported dissatisfaction with the return policy, citing unclear communication and refusal to accept returns.
Positive Shopping Experience
Despite negative feedback, some customers praised the store for good deals, friendly staff, and a pleasant shopping atmosphere.
Jewelry Department Complaints
The jewelry department received significant criticism for slow service, lost items, and poor handling of repairs.
- JCJill CleggFeb 3, 20265.0They had what I wanted!
- MPM ParkerJan 25, 20264.0Paid too much for Dockers and had difficulty finding a changing room, but it's nice to still have an indoor mall in the area.
- NWNorma WilliamsJan 17, 20265.0My favorite store
- KBKacey BelkaJan 4, 20261.0Slowest jewelry dept I have ever been to in my life. Gave me a projected time span of 3-5 weeks for my ring to come back for cleaning. Took ten. Finally come to pick up my ring and stones are missing and the ring looks different and not just from the cleaning or repair almost like my center stone is smaller. One of the ladies that’s here most of the time I’ve come in has been rude and condescending. Don’t know her name, but you’d know her if you met her. Terrible experience here. They don’t know what they are doing. I don’t recommend buying your jewelry here. I’d rather go spend the money at Morgan’s.
- MMMarge McFallJan 2, 20261.0Do NOT make me stand at the fine jewelry counter for an hour and one half while you try to figure out your mistakes. I am a 79 year old handicapped woman whom you did not even offer a chair too I will NEVER shop at that counter again!! By the way I had made purchase of over $5000. 00 for 2025 Christmas. J C Penney clerks are rude, incompetent and bullish!! Marjory McFall
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Boise offer?
JCPenney in Boise offers a wide selection of apparel for men, women, and kids, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the operating hours of JCPenney Boise?
JCPenney Boise is open Monday through Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Boise offer curbside pickup and free shipping?
Yes, JCPenney Boise provides curbside pickup and free shipping options for a convenient shopping experience.
What payment methods are accepted at JCPenney Boise?
JCPenney Boise accepts American Express, Discover, Mastercard, Visa, and checks. They do not require cash only.
Is JCPenney Boise accessible for wheelchair users?
Yes, JCPenney Boise has a wheelchair accessible entrance and public restrooms available.
How can I reach JCPenney Boise for assistance or inquiries?
You can contact JCPenney Boise by calling +1 208-376-0555 or their toll-free number +1 800-322-1189.
Where is JCPenney Boise located and within what shopping center?
JCPenney Boise is located at 300 N Milwaukee St, inside the Boise Towne Square shopping mall in Boise, ID 83704.
What nearby beauty and spa stores are available near JCPenney Boise?
Near JCPenney Boise, you can visit Sephora Inside JCPenney for beauty products and Forever Flawless Spa for spa and salon services, both offering complementary experiences to your shopping trip.
Are there nearby dining options close to JCPenney Boise?
Yes, nearby dining options include Wetzel's Pretzels for quick snacks, Fiiz Drinks café for coffee and fast food, and Häagen-Dazs for ice cream treats at Boise Towne Square.
What other shopping stores can customers visit near JCPenney Boise?
Customers can explore nearby stores like Jensen Jewelers for fine jewelry, Sunglass Hut for eyewear, Michael Kors for fashion accessories and clothing, and Clarks or SKECHERS Retail for shoes, all located within the same shopping area.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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