Josephs Jewelers

4.9
416 reviews

About

Watch Store
Josephs Jewelers is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Josephs Jewelers
5425 Mills Civic Parkway, WEST DES MOINES, IA
50266, United States

Hours

Reviews

4.9
416 reviews
5 stars
389
4 stars
14
3 stars
2
2 stars
4
1 star
7

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their exceptional service, noting their helpfulness, knowledge, and willingness to go above and beyond.

Quality Products

Many reviews highlighted the high quality of jewelry and watches available at Joseph's, with customers expressing satisfaction with both custom and ready-made pieces.

Long-term Relationships

Numerous customers mentioned being long-time patrons of Joseph's, indicating strong loyalty and trust in the brand over many years.

Repair and Maintenance

The service desk received positive feedback for their efficient and friendly handling of repairs and maintenance, with many customers appreciating the quick turnaround and care taken with their items.
  • TC
    Thomas Collins
    Jan 2, 2026
    5.0
    I had an excellent experience at Joseph’s, and Faith was incredibly patient with me throughout the whole process. I went back and forth several times to find the perfect engagement ring and she had all the patience in the world. We will absolutely be going back for our wedding bands and any jewelry in the future!
  • DM
    Dave Marquez
    Dec 30, 2025
    5.0
    Today I picked up the Rolex watch that has belonged to my father since the 1970’s and that he has passed on to me. We took it to Joseph’s for a complete overhaul and they did a superb job. Kristen Poort our service advisor was very thorough in explaining the process and the projected timeline for the service. While I expected this process to not be completed until late January it was actually completed by the end of December. The watch was beautifully restored and carefully handled. I really appreciate the care and concern shown by Kristen and her diligence in providing all of the requested documentation to accompany this restoration process.
  • JM
    Jacob Marxen
    Dec 25, 2025
    5.0
    Angela was super helpful. As a young man not knowing much about diamonds, I left feeling confident in what I was buying and knowing that I was able to pick the right one I wanted and loved!
  • EC
    emma caruso
    Dec 16, 2025
    5.0
    I have been a long time customer of Jospeh’s since our first engagement ring in 2017. We have since bought a few other pieces along with a custom made upgraded engagement ring in 2023. We have always had nothing but 10/10 experiences but today they went above and beyond. Recently I was devastated to go to a different local jeweler (where we now live in FL) for a sizing that went wrong and it damaged my rings integrity. I waited until I could come into Joseph’s and Kristen at service was so kind and genuinely apologized for what had happened to us. We worked out a solution and I am so so grateful they are helping us get it back to what it was at the least stress to us. They truly cared about how special this piece was to us and about what happened. Thank you, thank you Jospeh’s and you will have my business all the way from Florida for life.
  • JP
    Jayce Pedro
    Dec 11, 2025
    5.0
    I originally worked with Brad to find my wife a new wedding band, and he went above and beyond from the very beginning. He not only provided excellent service, but he also showed my wife a ring we didn’t even have on our radar — and she instantly fell in love with it. Brad had everything sized and fitted quickly, and my wife couldn’t be happier. While we were there, I noticed a watch I’ve always admired, and Brad made that happen too. I got the call just a short time later, and the experience was just as smooth and exciting. Josephs delivers amazing customer service, and Brad specifically went far beyond anything I could ever ask for from a salesperson. I truly couldn’t recommend a store or a representative more. If you’re looking for jewelry, watches, or exceptional service, definitely reach out to Brad at Josephs — you won’t be disappointed!

Frequently Asked Questions About Josephs Jewelers

What are the operating hours of Josephs Jewelers?

Josephs Jewelers is open Monday to Friday from 10:00 AM to 6:00 PM, and on Saturdays from 10:00 AM to 5:30 PM. The store is closed on Sundays and major holidays including Thanksgiving, Christmas, and New Year's Day.

Where is Josephs Jewelers located?

Josephs Jewelers is located at 5425 Mills Civic Parkway, West Des Moines, IA 50266, United States, in the West Glen neighborhood.