Customers consistently praised the staff for their exceptional service, noting their helpfulness, knowledge, and willingness to go above and beyond.
Quality Products
Many reviews highlighted the high quality of jewelry and watches available at Joseph's, with customers expressing satisfaction with both custom and ready-made pieces.
Long-term Relationships
Numerous customers mentioned being long-time patrons of Joseph's, indicating strong loyalty and trust in the brand over many years.
Repair and Maintenance
The service desk received positive feedback for their efficient and friendly handling of repairs and maintenance, with many customers appreciating the quick turnaround and care taken with their items.
TC
Thomas Collins
Jan 2, 2026
5.0
I had an excellent experience at Joseph’s, and Faith was incredibly patient with me throughout the whole process. I went back and forth several times to find the perfect engagement ring and she had all the patience in the world. We will absolutely be going back for our wedding bands and any jewelry in the future!
DM
Dave Marquez
Dec 30, 2025
5.0
Today I picked up the Rolex watch that has belonged to my father since the 1970’s and that he has passed on to me. We took it to Joseph’s for a complete overhaul and they did a superb job. Kristen Poort our service advisor was very thorough in explaining the process and the projected timeline for the service. While I expected this process to not be completed until late January it was actually completed by the end of December.
The watch was beautifully restored and carefully handled. I really appreciate the care and concern shown by Kristen and her diligence in providing all of the requested documentation to accompany this restoration process.
JM
Jacob Marxen
Dec 25, 2025
5.0
Angela was super helpful. As a young man not knowing much about diamonds, I left feeling confident in what I was buying and knowing that I was able to pick the right one I wanted and loved!
EC
emma caruso
Dec 16, 2025
5.0
I have been a long time customer of Jospeh’s since our first engagement ring in 2017. We have since bought a few other pieces along with a custom made upgraded engagement ring in 2023. We have always had nothing but 10/10 experiences but today they went above and beyond.
Recently I was devastated to go to a different local jeweler (where we now live in FL) for a sizing that went wrong and it damaged my rings integrity.
I waited until I could come into Joseph’s and Kristen at service was so kind and genuinely apologized for what had happened to us. We worked out a solution and I am so so grateful they are helping us get it back to what it was at the least stress to us. They truly cared about how special this piece was to us and about what happened.
Thank you, thank you Jospeh’s and you will have my business all the way from Florida for life.
JP
Jayce Pedro
Dec 11, 2025
5.0
I originally worked with Brad to find my wife a new wedding band, and he went above and beyond from the very beginning. He not only provided excellent service, but he also showed my wife a ring we didn’t even have on our radar — and she instantly fell in love with it. Brad had everything sized and fitted quickly, and my wife couldn’t be happier.
While we were there, I noticed a watch I’ve always admired, and Brad made that happen too. I got the call just a short time later, and the experience was just as smooth and exciting.
Josephs delivers amazing customer service, and Brad specifically went far beyond anything I could ever ask for from a salesperson. I truly couldn’t recommend a store or a representative more.
If you’re looking for jewelry, watches, or exceptional service, definitely reach out to Brad at Josephs — you won’t be disappointed!
Josephs Jewelers is open Monday to Friday from 10:00 AM to 6:00 PM, and on Saturdays from 10:00 AM to 5:30 PM. The store is closed on Sundays and major holidays including Thanksgiving, Christmas, and New Year's Day.
Where is Josephs Jewelers located?
Josephs Jewelers is located at 5425 Mills Civic Parkway, West Des Moines, IA 50266, United States, in the West Glen neighborhood.
Which brands does Josephs Jewelers carry?
Josephs Jewelers carries a variety of brands including Rolex, Seiko, Tissot, Baume & Mercier, Tag Heuer, Omega, and many more.
Does Josephs Jewelers offer watch and jewelry repair services?
Is Josephs Jewelers accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance, parking, seating, and restroom facilities.
What nearby places can I visit before or after shopping at Josephs Jewelers?
You can visit Fuel Juice Bar for smoothies, Schaffer's Bridal for bridal wear, or The Escape Des Moines for escape room entertainment, all located near Josephs Jewelers.
Are there dining options near Josephs Jewelers?
Yes, nearby dining options include El Fogon Mexican Restaurant, Gino's Italian Restaurant, SALT of the Hearth American Restaurant, and BeerStyles Taproom & Gastropub.
What fitness and wellness centers are near Josephs Jewelers?
Nearby fitness and wellness centers include Power Life Yoga Barre Fitness, Power Life Elevate gym, and Genesis Health Clubs - West Glen.