Many customers praised the exceptional customer service, highlighting staff members like Todd, Faith, and Cassidy for their helpfulness and knowledge.
Product Quality
Customers consistently noted the high quality and beauty of the jewelry, with many expressing satisfaction with their purchases.
Welcoming Atmosphere
The store is described as elegant and friendly, making customers feel welcomed and valued during their visits.
Repair and Custom Work
Several reviews mentioned positive experiences with repairs and custom jewelry work, emphasizing the staff's expertise and care in handling sentimental pieces.
Mixed Experiences
While many reviews were positive, a few customers reported negative experiences related to customer service and product issues.
AO
abbigail obrien
Nov 8, 2025
5.0
We have loved working with Todd while building my engagement ring and now looking at bands. He has made the whole process so easy and explained so many things to us both, has been patient with any questions and gets back to us in great timing. We felt no pressure with buying with Josephs and they stand behind their product. I love that my ring was worked on and created on site rather than sent out by mail etc. Highly recommend as a vendor in the wedding industry and as a customer.
AS
Anne Sissel
Nov 6, 2025
5.0
They created a setting for a pendant necklace for me that was perfect. I debated between a white gold and yellow gold setting, I wear more gold jewelry but like the look of diamonds in a platinum or white gold setting. They created a setting with the diamond set in white gold, but the part the chain slides along is gold. Problem solved and it looks beautiful!
DA
D A
Nov 5, 2025
5.0
Joseph’s Jewelry consistently exceeds expectations with its exceptional quality and service. Whether I’ve ordered custom pieces or chosen from their stunning collection, each experience has been fantastic. I’ve also received numerous thoughtful gifts from Joseph’s Jewelry, and every time I see their iconic gold box, I know it’s a gift I’ll cherish. Thank you for setting such a high standard—other jewelry stores can only aspire to reach your level.
DK
Debbie Kain
Nov 4, 2025
5.0
I recently had new custom bands made to go with my wedding ring at Joseph’s. Angela‘s ability helped me to create a custom design that required her to make precise measurements in order for them to fit with my current ring. I couldn’t be happier with the way the bands turned out. Thanks to Angela, the experience was so enjoyable and fun. I highly recommend Angela and Joseph’s jewelry.
JO
John Olson
Oct 28, 2025
5.0
Stopped in to discuss a situation that we had with a recent purchase and asked to speak with a manager. The manager was busy with a customer and they sat us in a private room to wait until she was free. A couple minutes later in walked Mark Joseph Pres. We discussed our issue and we left a short time later feeling completely satisfied and smiles on our faces. Mark was a complete gentleman and went above and beyond to make things right! This just confirms it pays to shop jewelry at a well established establishment such as Joseph’s, which is locally family owned. Thanks again Mark!
Josephs Jewelers is open Monday to Friday from 10:00 AM to 6:00 PM, and on Saturdays from 10:00 AM to 5:30 PM. The store is closed on Sundays and major holidays including Thanksgiving, Christmas, and New Year's Day.
Where is Josephs Jewelers located?
Josephs Jewelers is located at 5425 Mills Civic Parkway, West Des Moines, IA 50266, United States, in the West Glen neighborhood.
Which brands does Josephs Jewelers carry?
Josephs Jewelers carries a variety of brands including Rolex, Seiko, Tissot, Baume & Mercier, Tag Heuer, Omega, and many more.
Does Josephs Jewelers offer watch and jewelry repair services?
Is Josephs Jewelers accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrance, parking, seating, and restroom facilities.
What nearby places can I visit before or after shopping at Josephs Jewelers?
You can visit Fuel Juice Bar for smoothies, Schaffer's Bridal for bridal wear, or The Escape Des Moines for escape room entertainment, all located near Josephs Jewelers.
Are there dining options near Josephs Jewelers?
Yes, nearby dining options include El Fogon Mexican Restaurant, Gino's Italian Restaurant, SALT of the Hearth American Restaurant, and BeerStyles Taproom & Gastropub.
What fitness and wellness centers are near Josephs Jewelers?
Nearby fitness and wellness centers include Power Life Yoga Barre Fitness, Power Life Elevate gym, and Genesis Health Clubs - West Glen.