Brand Certified
JCPenney
4.1(1473 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
1551 Valley West Dr, West Des Moines, IA
50266, United States
Certified by JCPenney • Mar 01, 2026
(515) 223-5353
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ia/westdesmoines/clothing-stores-westdesmoines-ia-1612.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Des Moines, IA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,473 reviews
5 stars
742
4 stars
404
3 stars
184
2 stars
53
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members received praise for their helpfulness, others were criticized for poor attitudes and lack of assistance.
Store Organization
Several reviews noted issues with store organization, including cluttered aisles and difficulty finding items, which detracted from the shopping experience.
Product Selection
Customers appreciated the variety of products available, but some expressed disappointment in the selection and availability of specific items.
Pricing and Deals
Many customers highlighted the great deals and affordable prices, particularly during sales events, contributing positively to their shopping experience.
Cleanliness
The store was generally reported as clean and well-maintained, enhancing the overall shopping atmosphere.
- MOMitch O.Jan 17, 20265.0Had a great experience at JCPenney. The store was clean, well-organized, and easy to shop. The staff was friendly and helpful, making the visit smooth and enjoyable. There was a nice selection of clothing and home items at good prices, and we were able to find exactly what we needed without any hassle. Always a reliable place to shop, and we’ll definitely be back.
- SOSarah OwenJan 17, 20265.0Had an exceptional experience last weekend with some wonderful sales staff. We left with deals and a smile! Associate pointed us in the right direction and even brought us a cart for our convenience! We will be back!!
- SSSamer SelawiJan 2, 20261.0I purchased 2 things from the store during my visit i used my card. Latter on several fraud transactions hit my account. I reported to the Store manager and they advised to follow up. Until this moment no one call. Beaware from scamming machine added to cards readers.
- GGGaryJan 1, 20265.0Large variety of good merch
- AJAngela JohnsonDec 27, 20251.0Was at the West Des Moines branch. Wasn't very happy how the jewelry department salesperson spoke to me. I was interested in buying a ring and she totally lacked in customer service. It seemed that every question was a chore for her. Also, I'm a wheelchair user and it wasn't possible to look some of the shelves in the ladies department due to isles being blocked with other products. No employee was at all helpful.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in West Des Moines?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Valley West Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is there curbside pickup available at this JCPenney location?
Yes, curbside pickup is available at this JCPenney location.
Does JCPenney in West Des Moines accept major credit cards?
Yes, they accept American Express, Discover, Mastercard, and Visa, as well as checks.
Is the JCPenney store located in Valley West Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there beauty and salon services near JCPenney at Valley West Mall?
Yes, nearby you can find VP Men (a hair and beauty salon), Sunny’s Son’s Salon, Aveda (cosmetic and beauty supplies), Skin Spa, Serenity Couture Valley West, and The Salon By Instyle located inside JCPenney.
What children’s clothing stores are nearby JCPenney?
Nearby children’s clothing stores include Gymboree, Baby Gap, and Justice, making it convenient for families to shop for kids' apparel in the same area.
Are there any jewelry stores close to JCPenney?
Yes, Helzberg Diamonds and Zales are nearby jewelry stores located near JCPenney in Valley West Mall.
If I am visiting JCPenney, what nearby food options do I have?
You can visit Auntie Anne’s for pretzels or Jimmy John’s for sandwiches and fast food, both located near JCPenney in Valley West Mall.
Can I find mattress or electronics retail stores near JCPenney in West Des Moines?
Yes, Mattress Firm and RadioShack are nearby retail stores specializing in mattresses and electronics respectively near JCPenney.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website