Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our West Des Moines, IA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,461 reviews
5 stars
735
4 stars
403
3 stars
182
2 stars
53
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were notable complaints about poor service from specific employees and difficulty reaching management.
Product Selection
Customers appreciated the wide range of clothing and good deals, but some expressed disappointment in the inventory and availability of certain items.
Store Cleanliness
The store was generally reported as clean and well-organized, although some reviews mentioned disorganization in specific departments.
Pricing and Sales
Many customers enjoyed the affordable prices and significant discounts, particularly during sales events, but some felt that pricing inconsistencies were an issue.
Jewelry Department
The jewelry department received mixed reviews, with some customers praising the helpful staff while others reported poor experiences with product quality and service.
- ABAndrew BechtelNov 17, 20251.0I’ve been to this location twice now to look at and try on suits so I can order the exact ones I am looking at online. The section is very unorganized and hard to find what you are looking for. After I finally got help on the second time there, the worker hardly looked for right sizes and after 5 minutes said she had to leave. I’ll go somewhere else with actual service for an expensive purchase of multiple suits!
- EMEileen MerinoOct 16, 20255.0Love the clothes they have good chooices.I also like the good customer service.
- MMMaureen MillerOct 12, 20255.0I've shopped at JCPenney's for many many years. I always find just what I'm looking for. When my sisters visit me from out of state they always want to go there too. It's a great time shopping there.
- GGGryff GirlSep 30, 20255.0I love having JC Penny big store to shop in person. Do not forget a stop at the Salon!
- 111TallFellaSep 27, 20251.0They had amazing deals and prices but the cashier Narges was unacceptable. We first approached to ask for help and she just pointed in a direction and told us to go find someone else in that direction. And then when we went to check out her attitude was astonishingly horrible. We asked if she could put our clothes in 2 different bags and she refused saying that she will put it in one bag and she can give us another one so we can separate it ourselves at home. One of our shirts fell on the floor and we asked if she could pick it up and she said that she will pick it up in a minute and in the mean time she "accidentally" stepped on it. This is not acceptable behavior.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in West Des Moines?
JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Valley West Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is there curbside pickup available at this JCPenney location?
Yes, curbside pickup is available at this JCPenney location.
Does JCPenney in West Des Moines accept major credit cards?
Yes, they accept American Express, Discover, Mastercard, and Visa, as well as checks.
Is the JCPenney store located in Valley West Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there beauty and salon services near JCPenney at Valley West Mall?
Yes, nearby you can find VP Men (a hair and beauty salon), Sunny’s Son’s Salon, Aveda (cosmetic and beauty supplies), Skin Spa, Serenity Couture Valley West, and The Salon By Instyle located inside JCPenney.
What children’s clothing stores are nearby JCPenney?
Nearby children’s clothing stores include Gymboree, Baby Gap, and Justice, making it convenient for families to shop for kids' apparel in the same area.
Are there any jewelry stores close to JCPenney?
Yes, Helzberg Diamonds and Zales are nearby jewelry stores located near JCPenney in Valley West Mall.
If I am visiting JCPenney, what nearby food options do I have?
You can visit Auntie Anne’s for pretzels or Jimmy John’s for sandwiches and fast food, both located near JCPenney in Valley West Mall.
Can I find mattress or electronics retail stores near JCPenney in West Des Moines?
Yes, Mattress Firm and RadioShack are nearby retail stores specializing in mattresses and electronics respectively near JCPenney.