Metro Sew & Vac

Reviews

• MV

  Marla Vrieze

  May 9, 2023
  1.0
  DO NOT EVER GO HERE!!!! On April 26th, I took my 30 year old Elna 5000 to this place. I told him the issue with the machine and also told him I was going on vacation until May 8th. That's nearly two weeks. On the 9th, I went to pick it up as my granddaughters 10th bday is coming and I was desperately trying to finish a quilt for her. I was told it was a "problem child" and they would need more time to fix it. No one ever called me to discuss what the issues were or tell me they needed more time. When I pressed the gal who was helping me on that issue, she became very abrupt and dismissive. She told me it would be $50 to get my machine back for the diagnostic time they had into it. I left with tears in my eyes, no resolution as to the issue and the feeling that this woman I dealt with would rather be right at all costs. No culpability for no phone call or excessive time they took. No apology of any kind! I don't like giving bad reviews, I only do it when it's a point of no return. I still don't have a clue what's wrong with the machine. I'm sad that I can't finish an incredibly important project. Saddened even more that they don't care at all. This is not a place I could ever recommend. As a follow up, I took it to Windsor vacuum on University and 56th in Windsor Heights. The money metro charged me was literally fo NOTHING. There were adjustments and cleaning that were clearly not done by Metro. Thanks for taking my $50 when you did nothing on my machine. These people are SCAMMERS!!
• PC

  Patricia Carroll

  May 20, 2020
  5.0
  Honest, does not over charge ,does dependable work. Fast turn around on repairs.
• RM

  Rocket Man

  Aug 19, 2018
  5.0
  Fast and friendly service, quality work and machines. Open 6 days a week and also willing to help! Would recommend this to friends, family and strangers!! 10 out of 10, love this mom and pop shop!! Love supporting excellent small, local businesses like Metro!
• KB

  Kristin Brostrom

  Aug 6, 2018
  5.0
  Friendly staff, they do nice repair work on sewing machines.
• BS

  Bob Schulte

  Aug 11, 2016
  1.0
  Took my Aunt's Singer Sewing Machine in to have it cleaned and serviced. When we got it back it was missing a clip used to attach to the cabinet. We have no ideal what happen to it. We called and texted for help from Metro to help locate this clip. The owner said it would check around, but did nothing. We want back to the store and finally got him to look for a similar clip, He found a rusty clip and charged me $10.00 for it. He said they are not responsible for people losing parts. Be careful if you do business with Metro Sewing and Vac.

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