Metro Sew & Vac

Reviews

• ML

  Maren Lenhart

  Aug 27, 2025
  5.0
  I brought my childhood sewing machine (45+ years old) in for maintenance and repair and was so impressed with the care and service over the years. Everything was explained clearly, no pressure, and all my questions are answered before repairs were made. When it finally bit the dust earlier this month 😪, I ended up purchasing a new machine from Metro as well and felt confident in the decision thanks to their kindness and knowledge.
• PW

  Pat West

  Oct 10, 2024
  5.0
  Knowledgeable about machines and honest with repairs.
• SC

  Steven Cadman

  Sep 2, 2022
  5.0
  Tuned up my wife’s inherited sewing machine that was her grandmothers. I also had some questions they answered since I hadn’t used a sewing machine sine home ec class in the late 70’s. 😄
• BT

  Barbara Timmins

  Feb 1, 2018
  1.0
  Beware of Metro Sew & Vac! I took three sewing machines in for repair in August. One was fairly new and didn’t need much done to it. Other than it being during the state fair, it didn’t take long to fix. The other two were family heirlooms. One was my mother’s Kenmore model 43 that she received as a wedding gift in 1957. They were not immediately repairable, but the man said he would see what he could do and call me. Because it was in August and they have a big set-up at the state fair, he told me it would be a while. When I picked up the one machine he could fix in September, he did NOT tell me the other two were unrepairable, he said he would work on them and see what can be done, but there may be a repair investigation fee but he could not repair it. I told him okay that was fine, I wanted the machines back either way. I have a witness to this. He did not ever call me nor did he have anyone else who worked there call me. When I finally did call, November 1, he said he would look for them and call me back. He didn’t, so I called the next day and spoke with Shari Peterson, who said she would look again and call me back, but she thinks since it had been so long, they junked them. Without ever calling me, they disposed of my personal merchandise. Now they claim they were only worth $5 as junk and are only offering me $100 in store credit for them. For my mother’s sewing machine that only needed the tension worked on (Bob’s words) when I picked up the other. Share this on your own walls so that everyone knows to stay away unless you want these thieves to steal your family treasures right from under you and only stand behind a “not responsible for items left after 30 days” rule (that will not stand up in court!). Share this with everyone!

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