JCPenney

4.2
982 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Council Bluffs, IA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3333 Market Place Dr, Council Bluffs, IA
51501, United States

Hours

Reviews

4.2
982 reviews
5 stars
529
4 stars
240
3 stars
106
2 stars
46
1 star
61

What are people saying?

AI-generated from recent customer reviews

Sales and Deals

Customers frequently praised the great sales and discounts available, particularly during holiday seasons.

Customer Service

Feedback on customer service was mixed; while some found staff friendly and helpful, others reported poor service and lack of assistance.

Store Cleanliness

The store was generally noted as clean, though some customers mentioned clutter due to stocking during open hours.

Product Selection

There were complaints about limited selection in certain departments, particularly household items and kids' clothing.

Pricing Concerns

Several reviews indicated that customers found prices to be high, especially for certain items, despite appreciating the clearance options.
  • MH
    Melton Nelson (HERB)
    Jan 29, 2026
    2.0
    Service was slow so I left my stuff and left
  • KK
    kay
    Jan 19, 2026
    5.0
    A great place to shop! There are amazing deals here on clothing, totes, & shoes! The staff are very helpful as well!
  • SL
    Sue Smith (LPNtchr)
    Jan 8, 2026
    4.0
    I got some great deals on some jeans and their clearance was not too picked over. Saved over 90 bucks on three items. I do wish the high rise jeans actually were high rise but I guess "mom jeans aren't in fashion.
  • PP
    Pam
    Jan 8, 2026
    5.0
    The clothes at Penneys are of good quality while still being priced reasonably. I also love the jewelry. The selections are great as are the sales. I love being able to send in watches and jewelry for repair.
  • SW
    Soledad Wright
    Dec 31, 2025
    5.0
    Love Penney's!!

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: