Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Council Bluffs, IA location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Customers frequently praised the great sales and discounts available, particularly during holiday seasons.
Customer Service
Feedback on customer service was mixed; while some found staff friendly and helpful, others reported poor service and lack of assistance.
Store Cleanliness
The store was generally noted as clean, though some customers mentioned clutter due to stocking during open hours.
Product Selection
There were complaints about limited selection in certain departments, particularly household items and kids' clothing.
Pricing Concerns
Several reviews indicated that customers found prices to be high, especially for certain items, despite appreciating the clearance options.
MH
Melton Nelson (HERB)
Jan 29, 2026
2.0
Service was slow so I left my stuff and left
KK
kay
Jan 19, 2026
5.0
A great place to shop! There are amazing deals here on clothing, totes, & shoes! The staff are very helpful as well!
SL
Sue Smith (LPNtchr)
Jan 8, 2026
4.0
I got some great deals on some jeans and their clearance was not too picked over. Saved over 90 bucks on three items. I do wish the high rise jeans actually were high rise but I guess "mom jeans aren't in fashion.
PP
Pam
Jan 8, 2026
5.0
The clothes at Penneys are of good quality while still being priced reasonably.
I also love the jewelry. The selections are great as are the sales. I love being able to send in watches and jewelry for repair.