LOEWE Ala Moana

Reviews

• VH

  Vincent Huynh

  Sep 15, 2025
  1.0
  I came in to purchase a pair of shoes and was met with one of the coldest welcomes I’ve ever experienced in retail. The sales associate looked me up and down with clear judgment, as if my presence was an inconvenience. This was shocking, especially compared to the warm and professional service I received on my first visit last year. As someone with a long background in customer experience, this interaction was well below the standard of not only a luxury brand, but any retail establishment. Instead of feeling valued as a customer, I felt dismissed and unwelcome. This visit left me extremely disappointed and has tarnished the positive impression I previously had shopping with Loewe.
• JC

  Jiaqi Cui

  Jan 10, 2025
  1.0
  Such a bad experience!!! The sales gave me the wrong bag!! When I bought the mini puzzle, there are last two left and one with a hump on the back. I chose the another one but when I inbox it before I went to the airport, i found they gave me the one with hump.... And we are rush to the airport. It's make people feeling soooooo BAD!
• A

  おかだコータロー

  May 22, 2023
  4.0
  私は買うことはありませんでしたが、活気のある良い店舗でした。
• BG

  Bo Glover

  Aug 2, 2022
  5.0
  Loewe has become one of my favorite luxury brands because of their unique handbags and exceptional in store experience. Randy is such a kind and patient client advisor and has helped me purchase a wallet and tote bag over this year. From the other client advisors, back of house team, security guard to the store manager, all of them are very warm and welcoming. Thank you for all of your hospitality towards me (and my dog)!

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