RIMOWA

Reviews

• A

  たぞみな

  Oct 22, 2025
  1.0
  経緯は長くなるので、あえて書きませんが、これをご覧になられたスタッフさんは心あたりがあると思います。 一つの出来事でハワイが楽しくなくなりました。
• NM

  Nick Manning

  Oct 7, 2025
  1.0
  Terrible service. Walked in when it was empty as I wanted to buy something. The website indicated availability with in-store pickup today for a certain color. I asked about the color as it was not on display, and immediately the staff lady says not in stock. No checking of inventory at all…just shut me down. She just seemed really uninterested in helping and would rather go back to chatting with her co-worker. Worst service of all LVMH brands locally (and I’ve shopped at a few - LV, Dior, Loewe, Fendi). Clearly Rimowa staff doesn’t get the same training I guess. Will be buying online.
• RR

  R “Strike” R

  Mar 16, 2024
  5.0
  I have been a dedicated customer and owner of Rimowa products, possessing several pieces and frequenting Rimowa stores worldwide. I strive to maintain impartiality in my reviews, recognizing their potential impact on people's livelihoods. However, I feel compelled to address the review by W.M. Peters (WMP), which I find unhelpful and inaccurate. Awarding just one star seems unjustified, especially considering the comment "my first Rimowa purchase but left," which suggests a lack of genuine intent to purchase. Additionally, W.M. Peters' (WMP) assertion about the limited selection at the Ala Moana store appears unfounded. It's improbable for an individual to possess comprehensive logistical knowledge of a store's inventory. If the desired inventory wasn't available, they could have sought assistance from the staff, who likely could have provided information about other stores that might carry it. However, such action requires engagement, and it's unclear if WMP sought assistance or simply left based on assumptions. It's essential for customers to communicate their needs and preferences to the staff, allowing them the opportunity to address any concerns or offer alternatives. Simply assuming the lack of inventory without seeking clarification doesn't provide a fair basis for criticism. Effective communication between customers and staff is key to ensuring a satisfactory shopping experience for all parties involved. Comparing the service at Rimowa to that of Costco seems illogical; a more appropriate comparison would involve another high-end luggage brand like Tumi or Samsonite. Moreover, WMP's insinuation of potential bias against Asian tourists is dismissive and suggestive of cultural or ethnic prejudice. It's plausible that WMP's experience was influenced by their own behavior in the store. In contrast, my personal experiences at this store have been overwhelmingly positive. Residing in the area, I've frequented this store numerous times. During a recent visit, they promptly replaced all the wheels on my carry-on luggage within 30 minutes. While I've primarily engaged with the store for accessories and occasional after-sales service, the staff has consistently provided excellent assistance, addressing my inquiries and showcasing new products. I intend to make future purchases from this store, reflecting my satisfaction with their service and products. Ultimately, it's crucial to offer fair and balanced assessments, acknowledging individual experiences while refraining from baseless criticism or unfounded comparisons.
• A

  山口司朗

  Sep 3, 2018
  4.0
  リモワのキャリーを使っているから、覗いてみました。やっぱり高級店っぽいお店で、新しいキャリーも色々出ていて、また欲しくなります。
• BH

  Bruce Hong

  Jul 3, 2018
  4.0
  싸진않지만 잘샀습니다.

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