In the centre of Crawley, H.Samuel is based within County Mall, offering a convenient stop for shoppers visiting the town’s main retail destination. Well connected by nearby transport links and with parking available at the centre, it’s easy to plan your visit. Inside, the store showcases a mix of modern watches, including fitness and fashion styles from brands such as Hugo Boss, Fitbit, Fossil and Lacoste. Alongside this, there’s a diverse jewellery collection suited to everything from everyday looks to special occasions, with diamond ranges from Emmy London, Princessa and Enchanted Disney. A range of services, including repairs, valuations and personalisation, is available, supported by friendly in-store expertise.
Explore offerings from H. Samuel on Unit 7, County Mall in Crawley, with popular repair & care services offsite available at this location.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Lifetime Battery Replacement
1 item
Lifetime Battery Replacement
£17.99
Enjoy peace of mind with our Lifetime Battery Replacement service at H. Samuel and Ernest Jones. Our experts will replace your watch battery whenever needed using high quality components, helping keep your timepiece running reliably for years to come.
Free service when buying a pair of piercing earrings.
Enjoy a safe, quick, and professional experience with our Ear Piercing service at H. Samuel and Ernest Jones. Whether it is your first piercing or an additional one, our trained specialists provide expert care using hygienic techniques and high quality equipment.
We offer a range of stylish starter earrings to suit your look, ensuring both comfort and confidence from the moment your piercing is done. With a focus on safety and customer care, we make the experience as smooth and reassuring as possible.
Free service when you buy any pair of piercing earrings. Plus a 20% off voucher for your next pair of full priced earrings 3 months following your piercing
Reviews
4.5
260 reviews
5 stars
207
4 stars
20
3 stars
9
2 stars
7
1 star
17
RS
Ryan Stoner
3 days ago
5.0
Got my ear pierced today by Aleena. Super easy, great service. Friendly team too. Gave me everything I needed for aftercare, no problems. Thank you!
HC
hannah christian
6 days ago
1.0
Ear piercing was a massive failure, went back store to have them redone and still not right. It was my second hole and on one side its still too close to my first. Wish id gone to a tattoo parlour instead.
FR
Freya Russell
Jun 6, 2026
5.0
Had a wonderful experience today at H.Samuel.
The person who served me, Ali, was very good.
I was exchanging a pair of earrings (i had bought online) in store.
The till was playing up when attempting to exchange the earrings and pay the remaining left of the new ones I chose. So I was refunded for the earrings I bought online and then I paid the full amount for the new earrings.
However, as this was a bit of an inconvenience, Ali kindly gave me the break and coverage insurance for 2 years free of charge!
Even the gold cleaning kit was free of charge.
Thank you very much to Ali for all his help. He was very thorough and thoughtful.
DE
Dan Elphick
May 31, 2026
5.0
I was served by Ali today, getting a new gold chain for my pendant. He was very helpful, and helped me find the perfect chain I needed.
Thank you Ali.
BS
Bernadett Soti
May 31, 2026
5.0
Had my 3rd lobe pc done today with Ali who was friendly and made sure I was happy with the placement before piercing. There were lots of earring options to choose from, and the process was quick and easy. Happy with my new pc, thank you ✨
H. Samuel is located at Unit 7, County Mall, Northgate, Crawley, RH10 1FF, GB, opposite Costa and next to Vodafone on the Lower Mall of the County Mall Shopping Centre.
What are the opening hours of H. Samuel in Crawley?
H. Samuel is open Monday to Saturday from 9:30 AM to 5:30 PM, and on Sunday from 10:30 AM to 4:30 PM.
Does H. Samuel offer watch and jewelry repair services?
Yes, H. Samuel provides watch repair and jewelry repair services in-store.
Can I order online and pick up my purchase at H. Samuel Crawley?
Yes, H. Samuel offers in-store pickup for online orders.
Does H. Samuel offer delivery services?
Yes, H. Samuel provides delivery services including no-contact delivery options.
Which watch brands are available at H. Samuel Crawley?
You can find fashion and fitness watches from brands like Hugo Boss, Fitbit, Fossil, Lacoste, Accurist, Armani Exchange, Bulova, Casio, Citizen, Diesel, Diesel ON, Garmin, and Guess.
How can I book a free appointment for personalized service at H. Samuel?
You can book a free appointment with an expert via their website at https://www.hsamuel.co.uk/bookAppointment to get help with finding gifts, repairs, valuations, or personalization.
Are there convenient parking and public transport options near H. Samuel Crawley?
Yes, County Mall has two car parks nearby, and the Crawley train station along with numerous bus routes provide easy public transport access to the store.
What nearby places can I visit before or after shopping at H. Samuel?
You can visit nearby places such as Costa Coffee for a coffee, Chopstix Noodle Bar or Burger King for food, Mini Mayhem playground for kids, or browse other stores like The Body Shop, Pandora, and Warren James within County Mall.
How can nearby stores like Vodafone and The Body Shop enhance my visit to H. Samuel?
Vodafone offers telecommunications services next to H. Samuel, making it convenient to manage your mobile needs. After visiting H. Samuel, you can explore beauty products at The Body Shop, also located nearby in County Mall.
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