Located inside The County Mall in central Crawley, you’ll find Ernest Jones on the lower level, opposite Holland and Barrett. There is plenty of car parking available and Parking Level 1 offers direct access to the Mall. In-store, you’ll find exclusive diamond collections from famed designers such as Le Vian, Tolkowsky and Neil Lane Designs, as well as a wide range of prestigious watch brands including Gucci, Rado, Ebel and Emporio Armani. For quieter shopping, we recommend visiting us on weekday afternoons. However, you can always book an appointment with one of our jewellery experts for help and advice, or to discuss our repairs, valuations, finance offering and personalisation services. We look forward to welcoming you soon.
There has never been a better time to explore the world of designer watches; discover watches from a range of iconic brands with Ernest Jones.
Services
13 items
Repair & Care Services Offsite
Is your usual look of layered necklaces in need of some extra sparkle? Don’t fret, Repair & Care with H. Samuel is here to breathe new life into your old or damaged jewellery and watches. Read on to find out about the services dedicated to giving your favourite pieces some much needed TLC.
Our ring sizing services takes 10 working days. This can only be resized for gold, silver, platinum and palladium rings.
Non-precious metals cannot be resized.
There is a 12 month guarantee on all ring sizing.
*Please note this service is completed off site*
Restore the beauty and brilliance of your jewellery with our expert Cleaning and Polishing service. Everyday wear can leave precious metals scratched and gemstones looking dull, but our specialist care is designed to revive their original sparkle. Using professional cleaning, precision polishing, and high quality plating techniques, we gently remove imperfections and enhance shine, bringing your treasured pieces back to life so they look as stunning as the day you first wore them.
*Please note this service is completed off site*
Give your jewellery a flawless, high-shine finish with our professional Rhodium Plating service at H. Samuel and Ernest Jones. Designed especially for white gold, rhodium plating enhances brightness, adds a mirror-like shine, and helps protect against everyday wear.
Over time, jewellery can lose its original lustre, but our expert treatment restores a crisp, brilliant white finish while adding an extra layer of durability. Rhodium is a precious metal from the platinum family, valued for its strength and reflective qualities, making it ideal for keeping your rings, bracelets, and necklaces looking their best.
Whether you're refreshing a well-loved piece or maintaining the sparkle of something new, our specialist service ensures a refined, polished result that brings your jewellery back to life.
* Please note this service takes place ion an offsite location and will take 10 working days to complete.*
* Only available on white Gold Jewellery*
Prices may vary depending on item type and work required
Keep your treasured pieces in perfect condition with our expert Jewellery Repair service at H. Samuel and Ernest Jones. From ring resizing and chain repairs to clasp replacements and stone setting, our skilled specialists restore your jewellery with precision and care.
Each piece is carefully assessed and repaired using high quality materials, helping to preserve its beauty, durability, and sentimental value so you can enjoy wearing it for years to come.
Prices may vary depending on item type and work required however the team can provide a FREE price estimate if you bring your ring into your local store.
Keep your timepiece ticking perfectly with our Watch Battery Replacement and Reseal service at H. Samuel and Ernest Jones. Over time, watch batteries lose power and seals can weaken, affecting both performance and protection.
Our expert technicians carefully replace your battery and reseal your watch to help maintain its water resistance and reliability. Using professional tools and high quality components, we ensure your watch is restored with precision and care.
Trust us to keep your watch running smoothly, so you can rely on it every day.
Keep your timepiece performing at its best with our expert Watch Servicing at H. Samuel and Ernest Jones. Over time, watches can lose accuracy as internal components experience natural wear.
Our skilled technicians carry out a thorough service, including cleaning, lubrication, and precise adjustment of the movement to restore performance and reliability. Each watch is handled with expert care to help maintain its accuracy and extend its lifespan.
Trust our professional servicing to keep your watch running smoothly, so you can rely on it every day.
Price and lead times vary depending on watch brand and work required
Keep your timepiece in perfect condition with our expert Watch Repair service at H. Samuel and Ernest Jones. From damaged straps and broken clasps to faulty mechanisms and scratched glass, our skilled technicians are here to restore your watch with precision and care.
Each repair is carefully assessed and carried out using high quality components to ensure lasting performance and reliability. Whether it’s a minor fix or a more complex repair, we’ll help bring your watch back to its best.
Trust our specialists to give your watch the attention it deserves, so you can continue to wear it with confidence.
Add a personal touch to your treasured pieces with our Jewellery and Watch Engraving service at H. Samuel and Ernest Jones. Whether you’re marking a special date, name, or meaningful message, our expert engraving creates a lasting and unique finish.
Using precise techniques, we carefully engrave your chosen design onto a range of jewellery and watches, ensuring a clean, high quality result. Perfect for gifts or commemorating special moments, our engraving service transforms your piece into something truly one of a kind.
Create a lasting memory with a personal detail that will be cherished for years to come.
Ensure the perfect fit and comfort with our In Store Watch Bracelet Adjustment service at H. Samuel and Ernest Jones. Whether your watch feels too loose or too tight, our expert team can quickly resize the bracelet while you wait.
Using specialist tools and careful techniques, we remove or add links to achieve a secure, comfortable fit without compromising the design of your watch. Enjoy a personalised adjustment that helps your timepiece sit perfectly on your wrist, ready for everyday wear.
The bracelet adjustment is free of charge if the watch was purchased from EJ and HS. If the watch was purchased from elsewhere, this will be a £20 charge. We can adjust the bracelet of any watch that we sell and may be able to do so on other brands subject to bracelet types.
*Please note that the service is also subject to staff availability due to it being a skilled task that requires a trained team member.
Enjoy quick and convenient care with our In Store Watch Battery Replacement service at H. Samuel and Ernest Jones. If your watch has stopped or is losing time, our expert team can replace the battery while you shop.
Using professional tools and high quality batteries, we carefully fit a new power source to get your watch back up and running smoothly. Our efficient in store service helps ensure your timepiece is ready to wear again with minimal waiting time.
A watch battery replacement completed in store is from £9.99 This service is subject to staff availability due to it being a skilled task that requires a team member.
In-Store Jewellery Engraving
Free Basic Clean In-Store
Add a personal touch while you shop with our In Store Jewellery Engraving service at H. Samuel and Ernest Jones. Perfect for creating meaningful gifts or marking special occasions, our expert team can engrave your chosen message onto selected pieces while you wait.
Using precise engraving techniques, we ensure a clean and high quality finish that enhances your jewellery without compromising its design. Whether it is a name, date, or heartfelt message, we help you create something truly unique and memorable.
We cannot clean plated items, or pearls, opals, and emeralds in-store due to them being delicare in natrue. They would therefore need to be sent away for a chargeable clean and polish
Create something truly unique with our Bespoke Jewellery Design service at H. Samuel and Ernest Jones. Whether you are marking a special occasion or bringing a personal vision to life, our expert team will guide you through every step of the design process.
From selecting precious metals and gemstones to refining the final details, we work with you to craft a piece that reflects your individual style and story. Thoughtfully designed and expertly created, your bespoke jewellery will be as meaningful as it is beautiful, made to be treasured for years to come.
Please note that completely bespoke designs are only available in store as consultation with designers as well as wax molds will need to be reviewed.
Reviews
4.3
71 reviews
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CA
Chris Avraam
Jun 1, 2026
5.0
I had a great experience today at Ernest Jones. Mandy, the lady that served me could not have been more helpful.
PJ
Paul Joyce
May 23, 2026
5.0
Mandy was exceptional
I purchased an engagement ring for my fiancée, who listened to friends who said it was dainty (£10k dainty!!) We returned to store and Mandy showed other rings, not as nice in my mind explained how beautiful her ring was and lovely it looked on her finger. I think Mandy could see my disappointment with the thought of exchanging the ring so she suggested looking at an eternity ring that sat perfectly with the ring I brought. Bingo we left the store with the original ring, a new eternity ring and a 'free' lab diamond ring and one very happy fiancée. I cant thank Mandy enough, going out to celebrate again tonight
Mandy is an asset to your company. You have a very good team in Crawley
DC
Diane Collins
May 23, 2026
5.0
I recently visited Ernest Jones in Crawley as I was struggling with my engagement ring and wasn’t sure what to do. From the moment we arrived, it was clear that Mandy’s knowledge and experience really shone through. She listened carefully, understood my concerns, and guided us through the available options with patience and professionalism.
Thanks to Mandy’s help, we ended up adding a ring to complement my engagement ring, and I couldn’t be happier with the result. Nothing felt rushed, and her advice gave me the confidence to make the right choice.
Excellent customer service and a genuinely positive experience. Thank you, Mandy, for all your help!
BL
Binta Camara lemon
May 7, 2026
4.0
Mandy provided a good service I really enjoyed the time I was in the store she makes me fell comfortable thanks
SD
Stranger in the DangerousWorld
Jan 2, 2026
4.0
Went to adjust watch belts, it was immediately done, staff at the store really nice and helpful. Nothing to complain. Very professional staff.
Ernest Jones is located inside The County Mall in central Crawley, specifically at Unit 21 Lower Mall, opposite Holland and Barrett.
What are the opening hours of Ernest Jones?
Ernest Jones is open Monday to Saturday from 9:30 AM to 5:30 PM, and on Sundays from 10:30 AM to 4:30 PM.
Does Ernest Jones offer in-store pickup and delivery services?
Yes, Ernest Jones offers in-store pickup, delivery, and no-contact delivery services.
Can I book an appointment for personalized service or advice at Ernest Jones?
Yes, you can book an appointment with one of the jewellery experts for help, advice, repairs, valuations, finance options, and personalisation services.
What types of jewellery and watches are available at Ernest Jones Crawley?
Ernest Jones offers exclusive diamond collections from designers like Le Vian, Tolkowsky, and Neil Lane Designs, plus prestigious watch brands such as Gucci, Rado, Ebel, and Emporio Armani.
Does Ernest Jones provide ring sizing and jewellery repair services?
Yes, Ernest Jones provides ring sizing, jewellery repair services, and watch repair services.
What payment methods are accepted at Ernest Jones?
Ernest Jones accepts debit cards and mobile NFC payments. Cash-only payments and pay-by-check are not required.
Is parking available near Ernest Jones?
Yes, there is plenty of car parking available at The County Mall, with Parking Level 1 offering direct access to the mall and Ernest Jones store on the lower level.
Which nearby stores can I visit for more shopping options?
Nearby stores include Next for clothing, Pandora for jewelry, and Trespass for outdoor gear and sporting goods, all located within The County Mall.
Are there nearby places to grab a coffee or snack when visiting Ernest Jones?
Yes, nearby you can visit Costa Coffee, Krispy Kreme Crawley for donuts, or Bubble CiTea for bubble tea, perfect for a break during your shopping trip.
How can nearby transit or services help customers visiting Ernest Jones?
Nearby services like the Post Office Travel Money and DHL Express shipping center provide convenient options for customers handling currency exchange or shipping needs while visiting Ernest Jones.
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