Massive 4500 square feet showroom with over 150 live displays of fireplaces, gas / electric fires and gas / electric / multi-fuel stoves. Manufacturers of solid oak fire surrounds and bespoke occasional furniture. Large selection of accessories such as companion sets and fire screens. Stockists of many major fire and stove brands. Friendly helpful staff and excellent customer service.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.