Never shopped in New Look before but as M&S, Next, River Island etc have now closed in Wolverhampton city centre- I thought I would give it a try to buy some Summer clothes having just popped in H&M next door. I had only been in the shop about 3 mins and spotted some trousers on a rack that I picked up and liked the look of. I asked a member of staff where I could go to try them on. First thing she said quite rudely was ‘I will need to put a tag on them first!’ She did not even tell me where the fitting rooms were. I promptly put them back on the rack and walked out. Not welcoming.
GG
ghostkitten
May 2, 2026
5.0
Arguably one of the best stores in the Mander Centre, the staff are always going above and beyond to help you and I always feel welcomed when shopping here.
SS
Sophie
Apr 30, 2026
1.0
Rude, abrupt staff, lack of customer service awareness, queues too long, big shop full of clothes but lacking personality and warmth
LA
Luisa Alexandra
Feb 20, 2026
1.0
Your employees are not that nice, especially that supervisor. I recommend you change her.
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What are the store hours of New Look in Wolverhampton?
New Look is open Monday to Saturday from 9:00 AM to 5:30 PM, and on Sundays from 10:30 AM to 4:30 PM. Special holiday hours may vary.
Where is New Look located in Wolverhampton?
New Look is located at 47/62 Mander Square, Unit N8, Mander Centre, Wolverhampton, WV1 3NN, United Kingdom.
What is New Look's returns policy?
You can return any item within 28 days in unworn and original condition with a valid receipt. Refunds are issued to the original payment method. Some exceptions may apply. For details, visit their Help Centre.
Does New Look offer in-store pickup for online orders?
Yes, New Look offers in-store pickup services for customers who order online.
What types of clothing and accessories does New Look offer?
New Look offers affordable, on-trend clothing and accessories for women, men, and kids, including boots, dresses, coats, and fashion accessories.
What payment methods are accepted at New Look Wolverhampton?
New Look accepts American Express, Android Pay, Apple Pay, Cash, Diners Club, Maestro, Mastercard, and Visa.
Is New Look wheelchair accessible?
Yes, New Look has wheelchair accessible entrances and parking to accommodate all customers.
Are there nearby cafes where I can relax after shopping at New Look?
Yes, nearby cafes such as Tapri, Ava's Cafe & Bar, and The Sassy Coffee Company in Mander Centre are great places to relax after your shopping trip.
Where can I find other fashion stores near New Look?
You can visit nearby fashion stores like Flannels, H&M, and Roman Originals located close to New Look in the Mander Centre area.
Are there any nearby attractions to visit when shopping at New Look?
Wolverhampton Cathedral is nearby and makes a great place to visit before or after your shopping trip at New Look.
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