I wanted to purchase a couple of pairs of shoes today. After approaching the desk I was presented with a bill for over £40. The price on the shoes had been marked as £8 & £10 as these items were with others of a same size and price on the sale/reduced stand. When I pointed the mistake I was told that the price must have been changed by another customer, we get that a lot here!
I then pointed out there were several pairs of shoes on the reduced stand in the same size colour and style and how or why would someone change the price on 10 other pairs of shoes. With this I was told “Do you want them or not” I ask to speak to a manager and some women covered in tattoos with an attitude to match told me the same excuse. So my advice is if you go into this shop that the prices on the labels means absolutely nothing. Absolutely disgusting customer service. I discovered once I’d got home they had also left the security tag on them so I’ve got to return paper parking because of their inability to do their job Correctly.
ME
Mrs e
Dec 31, 2025
5.0
Shopping with intelligence. Exceptional virtual merchandise. Thank you 😊
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Weston-Super-Mare?
You can return any item within 28 days if unworn and with a valid receipt. Refunds go to the original payment method.
What are the opening hours of New Look in Weston?
The store is open Monday to Saturday from 9:00am to 5:30pm, and Sunday from 10:30am to 4:00pm.
Does New Look offer in-store pickup services?
Yes, New Look supports in-store pickup for online orders.
What types of clothing and products does New Look in Weston sell?
They offer affordable, on-trend clothing and accessories for women, men, and kids, including boots, dresses, coats, and fashion accessories.
Which payment methods are accepted at New Look Weston?
Accepted payment options include American Express, Apple Pay, Android Pay, cash, Diners Club, Maestro, MasterCard, and Visa.
Is there free Wi-Fi available at New Look in Weston?
Yes, the store offers free Wi-Fi to customers.
Are there any nearby dining options if I want to grab a meal before or after shopping at New Look?
Yes, nearby you can find Kaspa's dessert restaurant, Asaga Noodle Bar for fast food, McDonald's, Subway sandwich shops, Papa John's Pizza, and Coco Browns coffee shop.
Where can I find nearby beauty and spa services near New Look Weston?
Alison M Skin Clinic and Weston Nails beauty salons are close by for skincare and spa treatments.
Are there any local entertainment or recreational spots near New Look in Weston?
Yes, Golden Gate Amusements arcade and Tavern Inn the Town pub offer entertainment and leisure options nearby.
How can nearby transport options help me reach New Look in Weston?
Regent Street transportation nearby facilitates easy access to New Look and surrounding shops.
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