I have been a really good customer over the years. Placed an order, told it was dispatched and had a Royal Mail tracking number. It did not arrive. Tried to contact them many times but no phone number available now. Finally got hold of someone via live chat to be told a mistake has been made. You have to wait up to 5 days for your money to be returned and re-order. What disgraceful service.
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Wellingborough?
You can return any item within 28 days in original condition with valid proof of purchase. Refunds go to the original payment method. See the full policy at https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-.
Does New Look Wellingborough offer in-store pickup?
Yes, New Look Wellingborough offers in-store pickup for orders placed online.
What are the opening hours of New Look Wellingborough?
Monday to Wednesday and Sunday: 9:30am-5pm or 11:30am-3:30pm; Thursday to Saturday: 9:30am-5:30pm.
What types of clothing and accessories does New Look Wellingborough offer?
They offer affordable, on-trend clothing and accessories for women, men, and kids, including boots, dresses, coats, and party wear.
What payment methods are accepted at New Look Wellingborough?
They accept American Express, Apple Pay, Android Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
Is New Look Wellingborough wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking.
Are there nearby places to eat around New Look Wellingborough?
Yes, nearby options include Truffles (restaurant and cafe) and Ice & Rolls (ice cream and frozen yogurt).
Where can I exchange currency near New Look Wellingborough?
You can exchange currency at Eurochange and eurochange Wellingborough, both close by.
Which nearby places can I visit for beauty and grooming near New Look Wellingborough?
Nearby beauty and grooming services include Supercuts UK (beauty salon), Navara Beauty Wellingborough (beauty and spa), The Salon Atfit4her (hair salon), Sista (hair salon), and La Top Nails (nail salon).
What nearby stores complement shopping at New Look Wellingborough?
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