Rude unhelpful staff. Three staff standing at the till talking about what they were up to in the evening.
New returns policy introduced in store but very reluctant to help in anyway to explain what to do.
Will put me off visiting the store again .
LM
Lisa McMullen-Kennett
Dec 14, 2025
1.0
My daughter had a very unpleasant experience when she went in with some friends (the girls usually go in there when shopping and are usually treated well by lovely staff) one member of staff an older female was particularly rude to the girls when they were trying on shoes assuming I'm guessing all teenagers are only there to mess about and not spend any money. A very sweeping view of course of all teenagers! However my daughter was actually looking to spend her birthday money and vouchers she didn't of course buy anything and will be spending them online and I will no longer be visiting the store either! This is obviously why a lot of stores close down and why people do switch to online maybe their staff training should reflect this!
JH
Julie Hamer-Skelton
Nov 17, 2022
4.0
Great inexpensive clothes, staff need a bit of customer care training and a few more smiles to make customers welcome
JS
Jayney Scott
Oct 28, 2019
1.0
MANAGERESS AWFUL STAFF RUDE DONT EVEN BOTHER WITH THIS STORE
AM
Ana M
Dec 23, 2018
3.0
Es una tienda comodín, siempre que vas puedes encontrar algo. Los precios son baratos y la calidad de las prendas muchas veces deja que desear, pero para sacarte de un apuro, vale. Puedes encontrar siempre alguna zona con mayores descuentos y ropa mas rebajada .
Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is the returns policy at New Look Stamford?
You can return any item within 28 days, including sale or promotional items, as long as they are unworn and in original condition with a valid receipt or dispatch note. Refunds go to the original payment method.
Does New Look Stamford offer in-store pickup?
Yes, New Look Stamford offers in-store pickup services for your convenience.
What are the opening hours for New Look Stamford?
The store is open Monday to Wednesday from 09:30 to 17:30, Thursday to Saturday from 09:00 to 17:30, and Sunday from 10:00 to 16:00.
Which payment methods are accepted at New Look Stamford?
New Look Stamford accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Maestro, Mastercard, and Visa.
Where is New Look Stamford located?
New Look Stamford is located at 60 High Street, Stamford, PE9 2AW, United Kingdom.
Are there any nearby clothing stores similar to New Look?
Yes, nearby clothing stores include FatFace, Mint Velvet, White Stuff, Brook Taverner Stamford, Crew Clothing, and Oliver Bonas, which offer a variety of fashion options for different needs.
Can I find places to eat near New Look Stamford?
Yes, you can visit The Stamford Cake Co. cafe, Lunch Buns fast food restaurant, or Sushi & Salad Stamford for dining options nearby.
Are there any nearby banks or financial services near New Look Stamford?
Nearby financial services include Santander bank, Lloyds Bank, and Western Union for your banking and money transfer needs.
Does New Look Stamford provide free Wi-Fi?
Yes, New Look Stamford offers free Wi-Fi for customers in-store.
What types of products does New Look Stamford offer?
New Look Stamford offers affordable, on-trend clothing and accessories for women, men, and kids, including knee high boots, dresses, coats, and party dresses.
Brand Certified Facts from New Look
This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: