Returning an unwanted item?
We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple:
-You can return any item within 28 days, including sale items or items purchased with promotional discounts. (Your 28 days start from the date on your receipt, or from the date when you received/collected any items you bought online).
-Items must be unworn and in their original condition.
-Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof of purchase (in-store purchases).
-All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are worn or in an unsellable condition. For a full list of refund exceptions, visit our Help Centre for more info: https://help-uk.newlook.com/hc/en-gb/articles/360015244592-What-is-your-returns-policy-
What is New Look's returns policy?
You can return any item within 28 days of purchase or receipt. Items must be unworn, in original condition, and returned with valid proof of purchase. Refunds are issued to the original payment method. See the Help Centre for exceptions.
Does New Look in St Helens offer in-store pickup?
Yes, New Look offers in-store pickup for your online orders at their St Helens location.
What are the opening hours of New Look St Helens?
New Look is open Monday to Wednesday from 10:00 to 17:30, Thursday to Saturday from 09:00 to 17:30, and Sunday from 11:00 to 16:00.
Can I pay with American Express or Apple Pay at New Look?
Yes, New Look accepts various payment options including American Express, Apple Pay, Visa, Mastercard, Maestro, Diners Club, Android Pay, and cash.
Does New Look St Helens store provide free Wi-Fi?
Yes, free Wi-Fi is available at the New Look St Helens store for customer convenience.
What types of clothing and accessories does New Look offer?
New Look offers affordable, on-trend fashion including women's, men's and children's clothing, footwear, accessories, and swimwear.
Where is New Look located in St Helens?
New Look is located at 37/37 Church Street, St Helens, WA10 1AX, United Kingdom.
What nearby cafes can I visit before or after shopping at New Look?
You can relax at The Coffee House cafe nearby New Look to enjoy refreshments before or after your shopping trip.
Are there other clothing stores near New Look in St Helens?
Yes, nearby clothing stores include Evans, Wallis Fashion Group, and Pep & Co in Poundland, offering additional shopping options.
What nearby stores offer additional services like hairdressing or beauty treatments close to New Look?
Nearby you can find Toni & Guy hair salon and Posh Nails and Beauty for hairdressing and beauty treatments after visiting New Look.
Brand Certified Facts from New Look
This information is certified by New Look and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 24, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: